Sensor (fuser exit): Paper arrived too early service check
Sensor (fuser exit): Paper failed to arrive service check
Diagnostics and troubleshooting
89
Step 1
a
From the home screen, touch
Settings
>
Device
>
Preferences
.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 1
a
From the home screen, touch
Settings
>
Device
>
Preferences
.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the paper path just before the fuser for paper jams and
fragments.
Is the paper path free of fragments and contamination?
Step 4
Remove the paper jams and fragments.
Does the problem remain?
Step 5
Check the fuser rollers for damage.
Are the rollers free of damage?
Step 6
Replace the fuser. See
“Fuser removal” on page 370
.
Does the problem remain?
Step 7
Perform a print job.
Does the problem remain?
Contact the next
level of support.