Sharp MX-C507P - Contacting your dealer

5028
240 paper jams
240 paper jam messages
Diagnostics and troubleshooting
116
Error code
Description
Action
240.06
Paper never arrived at the sensor (MPF/pass-
through).
See “Sensor (MPF/pass ‑ through): Paper
(MPF tray) failed to arrive service check” on
page 118 .
240.23
Paper fed from tray 2 was picked but it never
arrived at the sensor (MPF/pass-through).
See “Sensor (MPF/pass-through): Paper
(tray 2) failed to arrive service check” on
page 120 .
240.33
Paper fed from tray 3 was picked but it never
arrived at the sensor (MPF/pass-through).
See “Sensor (MPF/pass-through): Paper
(tray 3) failed to arrive service check” on
page 122 .
240.43
Paper fed from tray 4 was picked but it never
arrived at the sensor (MPF/pass-through).
See “Sensor (MPF/pass-through): Paper
(tray 4) failed to arrive service check” on
page 124 .
240.15
Paper fed from tray [x] never cleared the sensor
(MPF/pass-through).
See “Sensor (MPF/pass ‑ through): Paper
failed to clear service check” on page 117 .
240.25
240.35
240.45
Action
Yes
No
Step 5
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Input).
Does the sensor status change while toggling the sensor?
Go to step 8.
Go to step 6.
Step 6
Check the sensor cable for proper connection, and then reseat if
necessary.
Does the problem remain?
Go to step 7.
The problem is
solved.
Step 7
Replace the isolation unit. See “Isolation unit removal” on
page 409 .
Does the problem remain?
Go to step 8.
The problem is
solved.
Step 8
Perform a print job.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.