Sensor (tray 1 pick): Paper arrived too early service check
Diagnostics and troubleshooting
132
Step 1
a
From the home screen, touch
Settings
>
Device
>
Preferences
.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 14
Check the sensor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Step 15
Check the sensor for damage, and replace if necessary. See
“Sensor (input) removal” on page 378
.
Does the problem remain?
Step 16
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments
>
Motor tests
>
Pick (tray
1)
b
Select a setting, and then touch
Start
.
Does the motor run?
Step 17
Check the motor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Step 18
a
Replace the motor (tray 1 pick).
b
Perform a print job.
Does the problem remain?
Step 19
a
Replace the media feeder. See
“Media feeder removal” on
page 411
.
b
Perform a print job.
Does the problem remain?
Contact the next
level of support.