Sensor (tray 1 pick): Paper cleared too early service check
 
Diagnostics and troubleshooting
 
133
 
Step 1 
a
 
From the home screen, touch 
Settings 
> 
Device 
> 
Preferences
.
 
b
 
Check if the paper size matches the size set on the tray guides.
 
 
Does the paper size match the size set on the tray?
 
Step 2
 
Change the paper size or adjust the size setting in the tray.
 
 
Does the problem remain?
 
Step 3
 
Check the tray for overfilling.
 
 
Is the tray overfilled?
 
Step 2
 
Change the paper size or adjust the size setting in the tray.
 
 
Does the problem remain?
 
Step 3
 
Check the tray for overfilling.
 
 
Is the tray overfilled?
 
Step 4
 
Remove the excess paper from the tray.
 
 
Does the problem remain?
 
Step 5
 
Check the paper path along the tray exit.
 
 
Is the paper path free of fragments and contamination?
 
Step 6
 
Clean the paper path.
 
 
Does the problem remain?
 
Step 7
 
Perform a print job.
 
 
Does the problem remain?
 
Contact the next 
level of support.