Sharp MX-C507P - Notices; Product information; Edition notice; GOVERNMENT END USERS

5028
Motor (tray 1 pick) jam service check
Diagnostics and troubleshooting
135
Action
Yes
No
Step 1
Check the tray for overfilling.
Is the tray overfilled?
Go to step 2.
Go to step 3.
Step 2
Remove the excess paper from the tray.
Does the problem remain?
Go to step 3.
The problem is
solved.
Step 3
Check the paper condition in the tray.
Is the paper crumpled or damaged?
Go to step 4.
Go to step 5.
Step 4
Replace the crumpled or damaged paper.
Does the problem remain?
Go to step 5.
The problem is
solved.
Action
Yes
No
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3.
The problem is
solved.
Step 3
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Tray 1 pick).
Does the sensor status change while toggling the sensor?
Contact the next
level of support.
Go to step 4.
Step 4
Check the sensor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Go to step 5.
The problem is
solved.
Step 5
a Check the sensor (Tray 1 pick) for damage. If necessary, replace
the isolation unit. See “Isolation unit removal” on page 409 .
b Perform a print job.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.