Sharp MX-C507P - Page 189

5028
Sensor (tray [x] pass-through): Tray [x] failed to pick service check
Diagnostics and troubleshooting
155
Action
Yes
No
Step 1
a From the home screen, touch Settings > Device > Preferences .
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3.
Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3.
The problem is
solved.
Step 3
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 5.
Go to step 4.
Action
Yes
No
Step 15
Reinstall or replace the sensor. See “Sensor (550-sheet tray pass-
through) removal” on page 419 .
Does the problem remain?
Go to step 16.
The problem is
solved.
Step 16
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
b Find the motor (Pass-through (tray [x])), and then touch Start .
Does the motor run?
Go to step 19.
Go to step 17.
Step 17
Reseat the motor cable, and then check the motor for misalignment
and damage.
Is the motor properly installed and free of damage?
Go to step 19.
Go to step 18.
Step 18
Reinstall or replace the motor. See “Motor (550-sheet tray
pass ‑ through) removal” on page 416 .
Does the problem remain?
Go to step 19.
The problem is
solved.
Step 19
Perform a print test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.