Sharp MX-C507P - Page 213

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Diagnostics and troubleshooting
179
Action
Yes
No
Step 4
Load the RFID media into Tray 3 or Tray 4.
Does the problem remain?
Go to step 5.
The problem is
solved.
Step 5
Check if the printer, driver, or job settings are selecting the tray that
holds the RFID media.
Do the settings specify Tray 3 or Tray 4?
Go to step 7.
Go to step 6.
Step 6
Configure the printer, driver, or job settings to specify the tray that
holds the RFID media.
Does the problem remain?
Go to step 7.
The problem is
solved.
Step 7
Check if the RFID media is rotated to the correct orientation for the
user’s application.
Note: The orientation of the media loaded in the tray should
match the orientation specified by the user's RFID system
design.
Is the RFID media rotated to the correct orientation?
Go to step 9.
Go to step 8.
Step 8
Rotate the media to the correct orientation for the user's
application.
Does the problem remain?
Go to step 9.
The problem is
solved.
Step 9
The RFID media could be damaged or faulty. If necessary, ask the
user to read and/or write the tags with a desktop or handheld RFID
reader.
Are the tags readable?
Contact the next
level of support.
Go to step 10.
Step 10
Replace the RFID media.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.