Sharp MX-C507P - Page 222

5028
Incompatible hardware option service check
Hard disk failure service check
Diagnostics and troubleshooting
188
Action
Yes
No
Step 1
Delete unnecessary files:
• Navigate to Settings > Print Settings > Utilities Menu
> Delete Downloads on Disk > Yes .
• Enter the Configuration menu, and then navigate to Settings >
Jobs on Disk > Delete .
Does the problem remain?
Go to step 2.
The problem is
solved.
Step 2
Make sure that the firmware version installed is the latest.
Does the problem remain?
Go to step 3.
The problem is
solved.
Action
Yes
No
Step 1
CAUTION—SHOCK HAZARD: Do not perform this step if
the printer is on.
a Reseat the hardware option cables.
b Check the cables for damage, and replace if necessary.
Does the problem remain?
Go to step 2.
The problem is
solved.
Step 2
Check if the firmware version of the hardware option is supported
by the engine firmware, and update the firmware if necessary.
Note: Contact the next level of support for the correct firmware
version.
Does the problem remain?
Go to step 3.
The problem is
solved.
Step 3
Check the hardware option controller board pins for damage, and
replace if necessary.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.