Lower paper path sensors service check
Diagnostics and troubleshooting
193
Step 1
Check the error that appeared.
Is the error 100.41?
Step 2
Check the error that appeared.
Is the error 100.44?
Step 3
Check the cable on the JPKSNS1 connector on the controller board
for proper connection.
Is the cable properly connected?
Step 4
Reconnect the cable.
Does the problem remain?
Step 5
Check the error that appeared.
Is the error 100.42 or 100.43?
Step 6
Check the sensor cables in the isolation unit for proper connection.
Are the cables properly connected?
Step 7
Reconnect the cables.
Does the problem remain?
Step 8
Check the green, yellow, and blue cables connecting the JPKSNS1
connector to the blue and green cables on the isolation unit for
proper connection and damage. Replace the cables if necessary.
Does the problem remain?
Step 9
Replace the isolation unit. See
“Isolation unit removal” on
page 409
.
Does the problem remain?
Contact the next
level of support.