Diagnostics and troubleshooting
198
The motor (fuser) did not turn on.
See
“Motor (fuser) service check” on
page 199
.
The motor (fuser) did not turn off.
The motor (fuser) speed did not ramp up to the
required level.
The motor (fuser) stalled.
The motor (fuser) ran too slow.
The motor (fuser) ran too fast.
The motor (fuser) did not run at the correct timing.
Step 3
Reconnect the cables.
Does the problem remain?
Step 4
Check the printhead cable for damage, and replace if necessary.
Does the problem remain?
Step 5
Replace the printhead. See
“Printhead removal” on page 397
.
Does the problem remain?
Step 6
Replace the controller board. See
“Controller board removal” on
page 393
.
Does the problem remain?
Contact the next
level of support.