C. Collecting the settings from the Menu Settings Page
Note:
The Menu Settings Page is different for each printer. For more information, see the
User’s Guide
. Your
next level of support will tell you which page they want to see.
Copying the Menu Settings Page from the Embedded Web Server (EWS)
Note:
Make sure that your printer is connected to a network or to a print server.
Open a web browser, type
http://printer_IP_address
, and then press
Enter
.
Click Settings, and then select one of the settings pages from the links shown on the page.
Copy all the information, and then save it as a text file.
E-mail the text file to your next level of support.
Printing the Menu Settings Page
1
From the home screen, navigate to:
Reports
>
Menu Settings Page
2
Print the Menu Settings Page, and then use Scan to E-mail to send it to your next level of support.
D. Collecting information from the user
Ask the user for information about the following:
Print job being run
Operating system being used
Print driver being used
Other information on what was happening when the 9yy error occurred
System software error service check
Different types of 900.xx errors can occur. There may be a communication problem (bad cable, network
connection, and software issues), or a hardware problem with the controller board or ISP (internal solutions
port). Check the communication and software problems first. Determine if the problem is constant or
intermittent. Use the following troubleshooting procedure to isolate the issue. Take notes as instructed. You
will need that information in the event that you need to contact your next level of support.
Diagnostics and troubleshooting
235
Unrecoverable RIP software
error/illegal trap.
See
“System software error service check” on
page 235
.
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