Sharp MX-C507P - Page 280

5028
96y errors
96y error messages
Memory failure service check
Download emulation cyclic redundancy service check
Diagnostics and troubleshooting
246
Action
Yes
No
Step 1
Disable the download emulation, and then program the download
emulation into the firmware card again.
Does the error remain?
Go to step 2.
The problem is
solved.
Step 2
Replace the firmware card and download the emulation to the new
card.
Does the error remain?
Contact the next
level of support.
The problem is
solved.
Action
Yes
No
Step 1
Check the memory module on the controller board for proper
installation and damage, and reseat if necessary.
Is the memory module properly installed and free of damage?
Go to step 2.
Go to step 3.
Step 2
Reset the printer.
Does the problem remain?
Go to step 3.
The problem is
solved.
Step 3
Replace the memory module.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Error code
Description
Action
960.xx
RAM memory error: RAM soldered on the
board is bad.
See “Controller board removal” on
page 393 .
961.xx
RAM memory error: slot 1 RAM is bad.
See “Memory failure service check” on
page 246 .
964.xx
Download emulation cyclic redundancy
check (CRC) failure has occurred. A
checksum failure detected in the emulation
header or emulation file.
See “Download emulation cyclic
redundancy service check” on page
246 .