Sharp MX-C507P - Page 291

5028
Mobile solutions module NFC service check
Diagnostics and troubleshooting
257
Action
Yes
No
Step 1
Check if the control panel is functioning properly.
Is the control panel functioning properly?
Go to step 3.
Go to step 2.
Step 2
Replace the control panel.
Does the problem remain?
Go to step 3.
The problem is
solved.
Step 3
Verify if the mobile device is an Android device that supports NFC
and can read passive NFC tags.
Does the device support NFC and can it read passive NFC tags?
Go to step 5.
Go to step 4.
Step 4
Use a mobile device that supports NFC.
Does the problem remain?
Go to step 5.
The problem is
solved.
Step 5
Make sure that the latest version of the Mobile Printing
application is installed on the Android device.
Is the latest version of the application installed?
Go to step 7.
Go to step 6.
Step 6
Install the latest version of the Mobile Printing application on the
mobile device.
Does the problem remain?
Go to step 7.
The problem is
solved.
Step 7
Check if the printer has a wireless ISP installed and if it is
functioning properly.
Is the wireless ISP installed and functioning properly?
Go to step 9.
Go to step 8.
Action
Yes
No
Step 10
Replace the controller board. See “Controller board removal” on
page 393 .
Does the problem remain?
Contact the next
level of support.
The problem is
solved.