Sharp MX-C507P - Page 304

5028
Diagnostics and troubleshooting
270
Action
Yes
No
Step 8
Check if the printer, driver, or job settings are selecting the tray that
holds the RFID media.
Do the settings specify Tray 3 or Tray 4?
Go to step 10.
Go to step 9.
Step 9
Configure the printer, driver, or job settings to specify the tray that
holds the RFID media.
Does the problem remain?
Go to step 10.
The problem is
solved.
Step 10
Check if the RFID media is rotated to the correct orientation for the
user’s application.
Note: The orientation of the media loaded in the tray should
match the orientation specified by the user's RFID system
design.
Is the RFID media rotated to the correct orientation?
Go to step 12.
Go to step 11.
Step 11
Rotate the media to the correct orientation for the user's
application.
Does the problem remain?
Go to step 12.
The problem is
solved.
Step 12
The RFID media could be damaged or faulty. If necessary, ask the
user to read and/or write the tags with a desktop or handheld RFID
reader.
Are the tags readable?
Contact the next
level of support.
Go to step 13.
Step 13
Replace the RFID media.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.