Ghost images check
Leading edge
A
A
A
B
B
B
C
C
C
D
D
D
A
A
A
B
B
B
C
C
C
D
D
D
Diagnostics and troubleshooting
49
Step 2
a
Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples
>
Advanced Print Quality
Samples
b
Check the test page.
Did the print defect appear on all the pages?
Step 3
•
If the affected color is cyan, magenta, or yellow, then replace
the developer unit of the affected color.
•
If the affected color is black, then go to step 4.
Does the problem remain?
Step 4
If the affected color is black only, then replace the black imaging
kit.
Does the problem remain?
Step 5
Replace the color imaging kit.
Does the problem remain?
Step 6
Check the transfer module for proper installation and damage, and
replace if necessary. See
“Transfer module removal” on
page 371
.
Does the problem remain?
Step 7
Replace the printhead. See
“Printhead removal” on page 397
.
Does the problem remain?
Contact the next
level of support.