Ghost images check
 
Leading edge
 
A
A
A
B
B
B
C
C
C
D
D
D
 
A
A
A
B
B
B
C
C
C
D
D
D
 
 
 
 
Diagnostics and troubleshooting
 
49
 
Step 2
 
a
 
Enter the Diagnostics menu, and then navigate to:
 
Advanced Print Quality Samples 
> 
Advanced Print Quality 
Samples
 
b
 
Check the test page.
 
 
Did the print defect appear on all the pages?
 
Step 3
 
• 
If the affected color is cyan, magenta, or yellow, then replace 
the developer unit of the affected  color.
 
• 
If the affected color is black, then go to step 4.
 
 
Does the problem remain?
 
Step 4
 
If the affected color is black only, then replace the black imaging 
kit.
 
 
Does the problem remain?
 
Step 5
 
Replace the color imaging kit.
 
 
Does the problem remain?
 
Step 6
 
Check the transfer module for proper installation and damage, and 
replace if necessary. See 
“Transfer module removal” on
 
page 371
.
 
 
Does the problem remain?
 
Step 7
 
Replace the printhead. See 
“Printhead removal” on page 397
.
 
 
Does the problem remain?
 
Contact the next 
level of support.