Uneven print density check
Diagnostics and troubleshooting
61
Step 1
a
From the home screen, touch
Settings
>
Device
>
Preferences
.
b
Check if the paper type and size settings match the paper type
and size set on the tray.
Do the settings match?
Step 2
Change the paper size and type, or adjust the size settings in the
tray.
Does the problem remain?
Step 17
While manually turning the motors, check if the couplers that drive
the imaging kit move.
Do the couplers move?
Step 18
Replace the EP gear box. See
“EP gear box removal” on
page 339
.
Does the problem remain?
Step 19
Check the continuity of the cable on the JSC1 connector on the
controller board.
Is there continuity?
Step 20
Replace the cable.
Does the problem remain?
Step 21
Replace the printhead. See
“Printhead removal” on page 397
.
Does the problem remain?
Step 22
Replace the controller board. See
“Controller board removal” on
page 393
.
Does the problem remain?
Contact the next
level of support.