Uneven print density check
 
Diagnostics and troubleshooting
 
61 
Step 1 
a
 
From the home screen, touch 
Settings 
> 
Device 
> 
Preferences
.
 
b
 
Check if the paper type and size settings match the paper type 
and size set on the tray.
 
 
Do the settings match?
 
Step 2
 
Change the paper size and type, or adjust the size settings in the 
tray.
 
 
Does the problem remain?
 
Step 17
 
While manually turning the motors, check if the couplers that drive 
the imaging kit move.
 
 
Do the couplers move?
 
Step 18
 
Replace the EP gear box. See 
“EP gear box removal” on 
page 339
.
 
 
Does the problem remain?
 
Step 19
 
Check the continuity of the cable on the JSC1 connector on the 
controller board.
 
 
Is there continuity?
 
Step 20
 
Replace the cable.
 
 
Does the problem remain?
 
Step 21
 
Replace the printhead. See 
“Printhead removal” on page 397
.
 
 
Does the problem remain?
 
Step 22
 
Replace the controller board. See 
“Controller board removal” on 
page 393
.
 
 
Does the problem remain?
 
Contact the next 
level of support.