How to scan to Office 365 email from
Sharp MFP?
Check the following settings under Network Settings ->
Service Settings -> SMTP
Primary Server: smtp.office365.com
Port Number: 587
Reply Email Address: ****@onmicrosoft.com
SSL: ON
SMTP Authentication: ON
User Name should be same as the Reply Email Address.
Note: IMAP is not supported on the current Sharp MFPs
therefore only SMTP protocol can be used.
The correct port for SMTP with SSL enabled is 587 for Office
365 email.
Scan to Email fails when using
hotmail.com or outlook.com
As Microsoft will not accept any email that is not RFC5322
compliant, the sending email must have a name and valid
email address in the header therefore, when configuring
SMTP settings on the MFP, make sure to add a Name &
Email Address in the Default Send Set menu (under System
Settings\Image Send Settings\Scan Settings).
CE-00 trouble when performing a Scan
to Network Folder within a Windows 7
environment
This symptom may be caused by a conflict with Windows
Live 2011 or Windows Live Assistant.
Upgrade the MFP firmware to the following version (or
higher):- MX-M623/753N: 01c04.d3
Is it possible to extend the Retry Timer
for FAX send?
You can extend the FAX retry timer from the default 45
seconds to 60 seconds (maximum) by changing the T0 timer
within the following soft switch control:-
SIM66-01: SW25, bit 1,2,3
Default: 001 (45sec) -> 010 (60sec: Max 60sec)
When sending a FAX, the MFP requests
the FAX number again.
Disable FAX Destination Confirmation, using one of the
following methods:-
From System Settings Menu (Web Page):-
Select Image Send Settings - Fax Settings and uncheck Fax
Dest. Confirmation mode.
From MFP Operation Panel:-
Select Image Send Settings - Fax Settings - Fax Default
Settings and uncheck Fax Dest. Confirmation Mode.
Scanned TIF images cannot be opened
using Windows Fax viewer
As default, the scanned data for the models listed is set to
Greyscale (JPEG compression/ 8bit image) which is currently
unsupported using Windows Fax viewer.
To view TIF images using Windows Fax viewer, implement
one of the following workarounds:-
1. Change the Standard Colour Mode setting of the scanner
(Recommended).
From System Settings > Image Send Settings > Scan Settings
> Other Settings > Default Colour Mode Settings; Change
"Greyscale" to "Mono2".
2. Before sending, manually change the Colour Mode to
Mono2 before executing the job and scanning the originals.
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