Sheffield PL612 - Troubleshooting Common Issues

AFTER SALES SUPPORT
PROLINK ASIA LTD
Phone: 0508 776 546 - Mon-Fri 8:30am – 4.30pm Page
17
TROUBLESHOOTING
If a condition listed below occurs, please check the following items before calling
customer service.
Problems
Reasons
Solutions
The air
conditioning
does not work.
There is no electricity.
Turn it on after connecting it to a
socket with electricity.
The overflow indicator displays
"FL".
Discharge the water inside.
The ambient temperature is too low
or too high
Recommend to use the machine
in at the temperature of 7-35 ℃
(44-95 ℉).
In cooling mode, the room
temperature is lower than the set
temperature; in heating mode, the
room temperature is higher than
the set temperature.
Change the set temperature.
In dehumidification mode, the
ambient temperature is low.
The machine is placed in a room
with an ambient temperature of
greater than 17 ℃ (62 ℉).
The cooling
effect is not
good
There is direct sunlight.
Pull the Curtain.
Doors or windows are open; there
are a lot of people; or in cooling
mode, there are other sources of
heat.
Close doors and windows, and
add new air conditioning.
The filter screen is dirty.
Clean or replace the filter screen.
The air inlet or outlet is blocked.
Clear obstructions.
Big Noise
The air conditioning is not placed
on a flat surface.
Put the air conditioning on a flat
and hard place (to reduce noise).
compressor
does not work.
Overheat protection starts.
Wait for 3 minutes until the
temperature is lowered, and then
restart the machine.
The remote
control does
not work.
The distance between the machine
and the remote control is too far.
Let the remote control get close
to the air conditioning, and make
sure that the remote control
directly faces to the direction of
the remote control receiver.
The remote control is not aligned
with the direction of the remote
control receiver.
Batteries are dead.
Replace batteries.
Displays 'E1'.
The pipe temperature sensor is
abnormal.
Check the pipe temperature
sensor and related circuitry.
Displays 'E2'
The room temperature sensor is
abnormal.
Check the room temperature
sensor and related circuitry.
In the event of faults not listed here, please contact our After Sales Support. Our
customer advisors will be glad to offer you further assistance.