Sheffield PL617 - Troubleshooting

AFTER SALES SUPPORT
Email: service@prolinkbrands.co.nz
Phone: 0508 776 546 - Mon-Fri 8:30am – 4.30pm Page 19
TROUBLESHOOTING
If a condition listed below occurs, please check the following items before calling
customer service.
Symptom
Inspection
Solution
The unit is
not
operating.
 Check the power connection is
secure.
 Insert the power cord securely into
the wall
 Outlet.
 Check if the water level indicator
lights up?
 Empty the drain pan by removing
the rubber plug.
 Check the room temperature.
 The range of operating
temperature is 5-35℃.
The unit
works with
reduced
capacity.
 Check the air filter for dirt.
 Clean the air filter as necessary.
 Check if the air duct is blocked.
 To clear the obstacle.
 Check if the room door or window
is open.
 Keep the door and windows closed.
 Check if the desired operating
mode is selected and the
temperature is properly set.
 Set the mode and temperature at
the proper set-point according to
the manual.
 The exhaust hose is detached.
 Make sure the exhaust hose is
securely attached.
Water
Leakage
 Overflow while moving the unit.
 Empty the water tank before
transport.
 Check if the drain hose is kinked
or bends.
 Straighten the hose to avoid a trap
existing.
Excessive
Noise
 Check if the unit is securely
positioned.
 Place the unit on horizontal and
firm ground.
 Check if any loose, vibrating parts.
 Secure and tight the parts.
 The noise sounds like water
flowing.
 The noise comes from flowing
refrigerant. This is normal.
Error
Codes
E0
 Communication faults between
the main PCB and display PCB.
 Check the wire harness of the
display PCB for damage.
E1
 Ambient temperature sensor
failure
 Check connection or replace it. To
clean or replace the temperature
sensor.
E2
 Coil temperature sensor failures.
 Check connection or replace it. To
clean or replace the temperature
sensor.
Ft
 Condensate water high-level
alarm.
 Empty the drain pan by removing
the rubber plug.