Sheffield PL618 - Troubleshooting

AFTER SALES SUPPORT
Email: service@prolinkasia.com
Phone: 0508 776 546 - Mon-Fri 8:30am – 4.30pm Page 16
TROUBLESHOOTING
If a condition listed below occurs, please check the following items before calling
customer service.
Problem
Possible Cause
Solution
Not working
No power supply
Connect to a functioning outlet
and switch on
Water-Full Indication Flashes
Drain water tank and reset it, or
re-position the water tank to the
right place
Room temperature ˂ 5°C, or ˃
35 °C
Self-Protection is designed to
protect the unit. Cannot work at
such a temperature
incorrect
function
Is the air filter clogged?
Clean the air filter as instructed
Is the intake duct or discharge
duct obstructed?
Remove the obstruction from the
discharge duct or intake duct.
No air
intake
Is the filter clogged?
Wash the filter
Loud noise
when
running
Is the machine put on a flat
surface?
Put the machine on the flat even
surface
Is the filter clogged?
Wash the filter
E2
Humidity sensor problem
Contact service support
LO
Environmental humidity is
below 20%
The dehumidifier shuts down for
self-protection. Unplug the
appliance for ten minutes and then
plug it back in and turn it on. If
still not functioning contact service
support
HI
Environmental humidity is
above 90%
CL
Low-temperature protection,
the environmental temperature
＜5℃
CH
High-temperature protection,
the environmental temperature
＞35℃