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Canada Limited Warranty
Shell
RIDE
(a) notes any immediately recognizable damage on the shipper’s bill of lading prior to signing off on the delivery;
(b) provides notice of the shipping damage claim to Gentec by email at info@gentec-intl.com within ten (10)
days of the date of sale of the E-bike by Gentec to the Customer, together with a legible imaged copy of the
shipping receipt of the E-bike and a legible dated image of the damaged Component; and
(c) returns all original packaging and paperwork included with the E-bike on delivery to the Customer to GEN-
TEC INTERNATIONAL, Service Department, 90 Royal Crest Court, Markham, Ontario L3R 9X6, at the Custom-
er’s expense, unless Gentec agrees writing to pay such costs.
Warranty Claims Process
7. In the event of a potential claim under this Limited Warranty, by a Customer (“Warranty Claim”) the
Customer must contact Gentec Technical Support by email at info@gentec-intl.com or by phone at 905-513-
7733. Gentec may require the Customer to sign, initial and return a form setting out the terms of this Limited
Warranty in connection with any Warranty Claim. The signature of a parent or guardian may be required if
Customer is under the age of majority.
8. If the E-bike which is the subject of a Warranty Claim is also subject to a credit card chargeback in any
amount, this Limited Warranty shall be invalid until the credit card chargeback has been resolved.
9. Gentec Technical Support will initially work to identify potential fixes, and determine whether this Limited
Warranty applies.
10. In the event Gentec determines that this Limited Warranty applies, Gentec shall, at its sole option:
(a) repair the Component free of charge with new or refurbished parts; or
(b) replace the Component with a new Component.
11. If Gentec determines that a Component is to be repaired or replaced, Gentec Technical Support will provide
the Customer with:
(a) the contact information for an independent service center authorized by Gentec to repair E-bike
Components (“Authorized Service Center”);
(b) instructions for returning the Component and receiving the replacement or repaired or replaced Component
to Gentec; and/or
(c) assistance in how to replace or install the new or repaired Component in the E- bike.
12. The Customer shall be responsible for all shipping costs associated with returning a Component to Gentec or
an Authorized Service Center, unless Gentec agrees writing to pay such costs. All Components replaced under
warranty shall be the property of Gentec.
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