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Canada Limited Warranty
Shell
RIDE
The following warranty terms are applicable to all Lotus E- Bikes (“E-bikes”) sold to end users in Canada
(“Customer”) by Gentec International
1. This Limited Warranty is expressly limited to the following E-bikes component parts: lithium-ion battery
(“Battery”) stem, handlebar, headset, brakes, shifter, motor, throttle, controller, wiring harness, LCD display,
(collectively, “Components”).
2. This Limited Warranty does not cover:
(a) normal wear and tear of a Component; or
(b) components of the E-bike which are normal wear and tear parts, specifically, wheels, brake pads, cables and
housing, grips, lights, or kickstand (“Excluded Parts”).
3. Components are warranted against defects in material or workmanship for one (1) year (“Warranty Period”).
The Warranty Period begins on the date of sale by Gentec to the Customer and ends on the earlier of:
(a) the end of the Warranty Period; and
(b) the date of sale or transfer of the E-bike or Component to another person. This Limited Warranty is not
transferable.
4. Components are not covered under this Limited Warranty for any damage or loss resulting from:
(a) failure to follow instructions in the E-bike owner’s manual; (b) accident, misuse, neglect, abuse or operator error;
(b) commercial use;
(c) extreme, stunt or competition riding;
(d) alteration, modification, or improper assembly of the Component;
(e) unauthorized service or installation of parts or accessories not originally intended and compatible with the E-bike;
or
(f) improper maintenance of the Component.
5. The Battery is not warranted against damage resulting from power surges, use of an improper charger,
improper maintenance, and normal wear or water damage. For clarity, Batteries need to be maintenance-charged
if the E-bike is not used regularly or ridden less than 10 km each time it is started If the Battery capacity falls below
80% during the Warranty Period, it is covered by this Limited Warranty. Battery capacity at or exceeding 80% in the
Warranty Period is within tolerance.
6. Damage to a Component during shipping is not covered by this Limited Warranty. Shipping damage claims are
time sensitive and the Customer shall immediately inspect the E-bike for damage immediately on receipt. Gentec will
replace Components damaged during shipping, provided the Customer:
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