SHOWTEC Star Sky Pro II

Questions and Answers

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Hannah DavidsonAug 1, 2025
What to do if SHOWTEC Lighting Equipment fixtures reset correctly, but some respond erratically?
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  cassidy57Aug 1, 2025
  If your SHOWTEC Lighting Equipment fixtures reset correctly but respond erratically, there might be a data quality issue. Inspect connections and cables, correcting poor connections and replacing damaged cables. Ensure the data link is terminated with a 120 Ohm termination plug in the output jack of the last fixture. Also, check the address settings of the fixtures. If problems persist, bypass one fixture at a time to identify a defective fixture disturbing the link and have it serviced. Finally, if using 3-pin/5-pin XLR, install a phase-reversing cable or swap pin 2 and 3 in the fixture that behaves erratically.
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qandersonAug 6, 2025
What to do if SHOWTEC Star Sky Pro II Lighting Equipment fixtures reset correctly, but all respond erratically?
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  Teresa PerryAug 6, 2025
  If your SHOWTEC Lighting Equipment fixtures reset correctly but all respond erratically, first, ensure the controller is properly connected. If the controller is connected, and you're using 3-pin/5-pin XLR, install a phase-reversing cable between the controller and the first fixture on the link to correct any signal reversal issues.
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vfrostAug 11, 2025
What to do if my SHOWTEC Lighting Equipment has no light?
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  Kathleen GuzmanAug 11, 2025
  If your SHOWTEC Lighting Equipment has no light, first, check if it is plugged into an appropriate power supply. If the power supply is fine, and the issue persists, the LEDs may be the problem, and you should return the Star Sky to your Showtec dealer. Lastly, check the fuse and replace it if necessary.
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Michaela GallowayAug 16, 2025
What to do if my SHOWTEC Lighting Equipment has no response to DMX?
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  Summer ColemanAug 16, 2025
  If your SHOWTEC Lighting Equipment is not responding to DMX, check the DMX settings to ensure the DMX addresses are correct. Then, inspect the DMX cable by unplugging the unit, changing the cable, and reconnecting to electrical power. To determine where the fault lies, test the controller with other DMX products. If the controller doesn't work with other products, it needs repair. If it does, take the DMX cable and the light effect to a qualified technician.
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Ronald MartinezAug 21, 2025
Why does my SHOWTEC Lighting Equipment have no light or lamp cuts out intermittently?
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  Tiffany ClaytonAug 21, 2025
  If your SHOWTEC Lighting Equipment has no light or the lamp cuts out intermittently, the fixture may be overheating, so allow it to cool down or turn up the air conditioning. Damaged LEDs could also be the cause; in this case, disconnect the fixture and return it to your dealer. Finally, the power supply settings may not match local AC voltage and frequency, so disconnect the fixture, check the settings, and correct them if necessary.
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Steven MccarthyAug 27, 2025
What to do if one or more SHOWTEC Star Sky Pro II Lighting Equipment fixtures do not function at all?
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  Jane HaleAug 27, 2025
  If one or more of your SHOWTEC Lighting Equipment fixtures aren't functioning, check if the power is switched on and the cables are securely plugged in. If the issue persists, the primary fuse may have blown, so replace the fuse.