SICK RFH5 Series

10 Troubleshooting
10.1 Overview of Potential Errors and Faults
WARNING
Risk of injury due to damage to the device!
For reasons of safety, if a device shows visible signs of damage do not put it into
operation, or take it out of operation immediately.
Possible damage (depending on type):
•
Housing: cracking, splitting or fracture
•
Electrical connections (male connector or female connector): cracks or detach‐
ment from the housing
•
Device with fixed cable: Damage to the cable outlet or cable itself
Table 16: Errors and faults
Situation Error/ fault
Mounting
■
Device poorly aligned to the objects with transponders (e.g.
faults due to metal surfaces located next to the device)
■
Damping materials between the device and transponders, e.g.
liquids
Electrical installation
■
Supply voltage too low or incorrect polarity
■
Data interfaces of the device wired incorrectly
■
Digital inputs or digital outputs incorrectly wired
Configuration
■
Functions not adapted to local conditions, e.g., parameters for
the data interface not set correctly
■
Device limits not observed, e.g. working range of the antenna
Operation
■
Ambient temperature too low or high
■
Read pulse control not suitably configured for the object(s) in
the working range.
■
Device faults (hardware/ software)
10.1.1 LEDs on the device
The status indicators of the device can alert you to possible errors or faults, see
"Optical status indicators", page 33. Further information on this can be found in the
“System Information” section.
10.2 SICK service
If an error cannot be rectified, the device may be defective.
The device cannot be repaired by the customer. Interrupting or modifying the device will
invalidate any warranty claims against SICK AG.
Fast replacement of a device by the customer is, however, possible.
►
If a fault cannot be rectified, contact the SICK Service department. To find your
agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type designation and serial
number to ensure faster assistance.
10 TROUBLESHOOTING
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O P E R A T I N G I N S T R U C T I O N S | RFH5xx 8025309/1KDE/2023-12-19 | SICK
Subject to change without notice