10.3 Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invalid‐
ate any warranty claims against SICK AG.
10.4 Returns
►
Only send in devices after consulting with SICK Service.
►
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
•
Details of the contact person
•
Description of the application
•
Description of the fault that occurred
10.5 Device exchange with transmission of the current configuration data
NOTE
In order to replace a device that may have failed quickly and without major configura‐
tion effort, it is recommended to implement a device replacement concept.
IO-Link offers the option of automatically backing up the device parameter values as
a preventive measure using the "Backup/Restore" function in the IO-Link master and
thus keeping them available. The same applies after a change parameterization. After
exchanging a failed device with a device with the same device ID (identical type), the
master automatically parameterizes the exchange device.
TROUBLESHOOTING 10
8025309/1KDE/2023-12-19 | SICK O P E R A T I N G I N S T R U C T I O N S | RFH5xx
57
Subject to change without notice
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