Customer service en
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Maximum operating time exceeded
Your appliance automatically ends the operation if no
duration has been set and the setting has not been
changed for a long time.
The point at which this occurs depends on the
temperature or grill setting that has been set.
A message appears on the display on the appliance to
say that the operation is being ended automatically. The
operation is then cancelled.
To use the appliance again, first switch it off. To switch
the appliance back on again set the required operation.
Tip: Set a cooking time so that the appliance does not
switch off when you do not want it to, e.g. with an
extremely long preparation time. The appliance heats
up until the set cooking time has elapsed.
Cooking compartment bulbs
To light the interior of your cooking compartment, your
appliance has one or more long-life LED bulbs.
However, if ever an LED bulb or the bulb's glass cover
is defective, call the after-sales service. The lamp cover
must not be removed.
4Customer service
Cu s t o mer ser vi ce
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please quote the full product number
(E no.) and the production number (FD no.) so that we
can provide you with the correct advice. The rating plate
bearing these numbers can be found when you open
the appliance door.
On some appliances with a steam-assisted cooking
function, you will find the rating plate behind the control
panel.
To save time, you can make a note of the numbers for
your appliance and the telephone number of the after-
sales service in the space below in case you need
them.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
The panel for removing the tank does
not open
The plug is not plugged into the mains Connect the appliance to the electricity supply
Power cut Check whether other kitchen appliances are working
The circuit breaker is faulty Check in the fuse box to make sure that the fuse for
the appliance is in working order
X field sensor faulty
Call the after-sales service
If required, empty the water tank: Open the appliance
door, take hold of the lower part of the panel on the
left and right with your fingers and pull out the panel
Steam escapes from the ventilation
slots during cooking
Normal procedure Not possible
When you cook with steam, a lot of
steam is produced
The appliance is being automatically calibrated Normal procedure
When cooking with steam, a lot of
steam is produced repeatedly
The appliance is unable to calibrate itself automati-
cally if cooking times are too short
Reset the appliance to the factory settings and repeat
the calibration process
There is a "pop" noise during cooking Cold/warm effect with frozen food, caused by the
steam
Not possible
E no.
FD no.
After-sales service O
GB 0344 892 8999
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
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7\SH
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