Siemens HN978GQ 1 Series User Manual

Troubleshooting en
43
Fault Cause and troubleshooting
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
Malfunction
▶
Do not use deionised or filtered water.
→"Determining the water hardness before switching on the appliance for the first time",
Page16
The sensor is defective.
▶
Call
→"Customer Service", Page44.
Buttons are flashing. Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons no longer
flash.
"Plopping" sounds
can be heard when
cooking with steam.
Water vapour requires the cold/heat effect for frozen food.
No action required.
The appliance hums
during operation and
after it is switched off.
Functional test of the pump creates operating noise.
No action required.
During simple mi-
crowave operation,
the cooking compart-
ment becomes hot.
The drying function is switched on.
To prevent condensation from forming when the appliance is in microwave-only mode, the
appliance automatically switches on an additional heating element when it is set to 600W
or 800W. The cooking result is not affected by this.
▶
You can change the basic setting for the drying function during microwave operation.
→"Basic settings", Page30
‒ Observe the information on operating with microwave.
→"Microwave", Page22
Camera shield is
blurry.
Camera lens is dirty.
▶
Clean the camera lens.
→"Cleaning the camera lens", Page35
The interior lighting
does not work.
Basic setting has been changed.
▶
Change the basic setting for the lighting.
→"Basic settings", Page30
The LED light is defective.
▶
Call
→"Customer Service", Page44.
Maximum operating
time reached.
To prevent an unwanted permanent operation, the appliance automatically stops heating
after several hours if the settings are unchanged. A message appears in the display.
The point at which the maximum operating time is reached is determined by the corres-
ponding settings for an operating mode.
1.
To continue operation, switch the appliance off and on again using . Reset and start
the operation.
2.
If you do not need to use the appliance, press to switch it off.
Tip:To prevent the appliance from switching off when you do not want it to, set a cooking
time.
→"Time-setting options", Page18
Error code made up
of letters and num-
bers appears on the
display, e.g. E0111.
The electronics have detected a fault.
1.
Switch the appliance off and on again.
a If the fault was a one-off, the message disappears.
2.
If the message appears again, call the after-sales service. Please specify the exact error
message when calling.
→"Customer Service", Page44
The cooking result is
not satisfactory.
Settings were unsuitable.
Adjustment values, e.g. temperature or cooking time, depend on the recipe, quantity and
food.
▶
Next time, set lower or higher values.
Tip:A lot of other information about the food preparation and corresponding adjustment
values can be found in the HomeConnect app or on our website siemens-home.bsh-
group.com.

Siemens HN978GQ 1 Series Specifications

General

Brand	Siemens
Model	HN978GQ 1 Series
Category	Oven
Language	English