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Siemens OpenStage 20 T

Siemens OpenStage 20 T
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Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open
Documentation
HiPath 500, HiPath 3000, HiPath 5000
OpenStage 20 T
User Guide

Table of Contents

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Siemens OpenStage 20 T Specifications

General IconGeneral
KeypadYes
SpeakerphoneYes
Headset PortYes
Wall MountableYes
ConnectivityTDM (Time Division Multiplexing)
Lines1 line
Supported ProtocolsSIP
Weight0.8 kg
DisplayGraphical, monochrome, 2 lines
TypeDigital telephone

Summary

Important Information

Trademarks and Compliance

Information on CE marking and proper disposal of electrical and electronic equipment.

General Information

About This Manual

Explains the purpose and scope of the user guide, including what the document covers.

Service and Support Contacts

Information on how to obtain assistance for phone problems and questions.

Intended Use and Telephone Type

Defines the proper usage of the OpenStage phone and specifies the model type.

Speakerphone and Display Legibility Tips

Advice on how to achieve optimal speakerphone performance and clear display visibility.

Getting to Know Your OpenStage Phone

User Interface Overview

Introduces the main operating elements and displays of the OpenStage 20 T phone.

Phone Keys Explained

Details the functions of various key types including Function, Mailbox/Menu, and Audio keys.

3-Way Navigator and Keypad Usage

Explains the operation of the 3-way navigator and the keypad for input.

Multi-function Keys Explained

Describes the use of special multi-function keys like asterisk and hash.

Character Input Overview

Provides a guide to entering characters using the keypad, including alphabetic labeling.

Display Modes and Idle Menu

Explains the phone's idle mode display and how to navigate the idle menu.

Mailbox and Message Handling

Covers sending and receiving text messages, and signals for new messages.

Voicemail System Integration

Explains how voicemail messages are indicated and accessed on the phone.

Caller List Functionality

Describes how call attempts are stored and displayed in the caller list.

ProgramService Menu Access

Details how to access and navigate the phone's Program/Service menu.

Basic Functions

Answering Incoming Calls

Explains how to answer calls using the handset, including ring signaling details.

Answering via Speakerphone

Instructions for answering calls using the loudspeaker and adjusting volume.

Ending a Call

Steps on how to terminate an active call using the phone.

Switching Between Handset and Speakerphone Modes

Describes how to transition between using the handset and the speakerphone during a call.

Enabling Room Listening During Calls

How to allow others in the room to join or listen to an ongoing call.

Making Calls: Dialing Methods

Covers off-hook and on-hook dialing procedures for internal and external calls.

Redialing Numbers and Saved Stations

Instructions for redialing the last dialed numbers and accessing saved station numbers.

Rejecting Incoming Calls

How to reject calls that you do not wish to take.

Microphone Mute Functionality

Explains how to turn the microphone on and off during calls for privacy.

Consultation and Conference Calls

Procedures for calling a second party (consultation) and setting up three-party conferences.

Transferring Calls to Colleagues

Steps to transfer an ongoing call to another person or colleague.

Variable Call Forwarding

How to set up call forwarding to different internal or external destinations.

Call Forwarding No Reply (CFNR)

Instructions for configuring call forwarding when calls are not answered.

Carrier Network Call Forwarding (MSN)

Describes call forwarding via the carrier network using multiple subscriber numbers.

Using the Callback Feature

How to request a callback when a line is busy or unanswered.

Managing Stored Callbacks

Procedures for viewing and deleting saved callback requests.

Enhanced Phone Functions

Answering Specific Calls for Colleagues

How to intercept and answer calls directed to another colleague.

Speakerphone and Handsfree Answerback

Using the speakerphone and enabling/disabling handsfree answerback.

Entrance Telephone and Door Access

Interacting with entrance telephones and opening doors remotely.

Door Opener Activation and Deactivation

Steps to activate or deactivate the door opener function.

En-bloc Dialing and Number Correction

How to enter numbers before dialing and correct them if necessary.

Managing Caller List Entries

Procedures for retrieving, viewing, and removing entries from the caller list.

Internal Directory Search and Dialing

How to search and dial numbers from the phone's internal directory.

LDAP Directory Search (Not for HiPath 500)

Using the LDAP directory for searching and dialing contacts (not for HiPath 500).

Interpreting Directory Search Results

How to view and refine search results from directories.

Speed Dialing and Key Configuration

Instructions for using system speed-dial numbers and configuring speed-dial keys.

Making Speaker Calls to Colleagues

How to make a loudspeaker announcement to a colleague.

Discreet Calling and Hotline Setup

Using discreet calling and setting up automatic hotline connections.

Assigning Station Numbers for External Calls

How to assign specific numbers for outgoing external calls.

Associated Dialing and Dialing Aid Functions

Using dialing aids connected to the phone or using the phone as a dialing aid.

Call Waiting and Second Call Management

Handling incoming calls while already on a call, including accepting or rejecting.

Call Waiting Tone Control and Number Saving

Managing call waiting tones and saving numbers for future redialing.

Call Parking and Retrieval Procedures

How to park calls and retrieve them from other phones.

Conducting Conference Calls

Steps for initiating and managing multi-party conference calls.

Managing Conference Call Participants

Procedures for leaving or ending conference calls.

DTMF Tone Dialing and Suffix Dialing

Using DTMF signals for device control and suffix dialing.

Transferring Calls After Group Announcements

Transferring calls after announcing them to a group of users.

Sending Trunk Flash Signals

Activating ISDN services using trunk flash signals.

Handling Unreachable Destinations

Managing call waiting (camp-on) and busy override scenarios.

Night Answer Service Configuration

Setting up and managing night answer services for call forwarding.

Displaying and Assigning Call Charges

Displaying Call Charges

How to view call charges during or after a call.

Call Charges for All and Last Calls

Information on viewing connection charges for recent and total calls.

Dialing with Call Charge Assignment

Assigning external calls to specific projects using account codes.

Privacy and Security

Ringer Cutoff Functionality

Activating and deactivating the ringer to silence incoming calls.

Do Not Disturb (DND) Feature

How to activate or deactivate the "Do Not Disturb" mode.

Caller ID Suppression

Preventing your station number or name from appearing on external displays.

Silent Monitor

Joining ongoing calls to monitor them silently (not for HiPath 500).

Room Monitoring and Anonymous Caller Tracing

Monitoring rooms via phone and identifying anonymous callers.

Locking and Unlocking the Telephone

Securing your phone against unauthorized use by locking it.

Managing Other Telephones Security

Locking and unlocking other telephones remotely.

PIN Management and Saving

Setting and saving a Personal Identification Number (PIN) for phone functions.

More Functions and Services

Appointments and Reminders Setup

Configuring the phone to provide reminders for appointments.

Timed Reminders Operation

Setting up and managing timed reminders for specific times.

Sending and Managing Text Messages

Creating, sending, and managing short text messages.

Viewing and Editing Messages

How to view transmitted messages and incoming messages.

Advisory Message Functionality

Leaving and deleting advisory messages on the phone's display.

Remote Call Usage

Using your phone remotely to make outgoing calls from another telephone.

Change Phone Number and Relocation

Moving your phone number to a new telephone or location.

Resetting Phone Services and Functions

Performing a system-wide cancellation of various phone functions.

Activating Functions on Other Telephones

Remotely activating or deactivating functions on other phones.

System Functions via DISA

Accessing and controlling system functions remotely using DISA.

ISDN Functions via Keypad Dialing

Accessing ISDN functions using specific codes via keypad dialing.

Controlling Connected Data Services

Controlling computers, programs, or data services from the telephone.

PC Application Communication via CSTA

Communicating with PC applications using the CSTA interface.

Relay Control (HiPath 3000)

Controlling external devices via relays on HiPath 3000 systems.

Sensor Functionality

How sensors recognize signals and interact with the phone.

Paging Persons

Locating people via pocket receivers using paging equipment.

Using Team Functions

Group Call and Hunt Group Management

Managing participation in group calls and hunt groups.

Accepting Team Calls

How to accept calls intended for other team members.

Ringing Group Configuration

Setting up ringing groups to alert multiple phones for incoming calls.

Uniform Call Distribution (UCD) Operations

Logging in/out and managing availability for UCD call distribution.

UCD Operational Controls

Requesting work time, controlling night service, and displaying waiting calls in UCD.

Special Functions in the LAN (Not for HiPath 500)

Leaving HuntGroup Calls in LAN

Procedures for leaving hunt groups or group calls within a LAN environment.

Managing Multiple Groups via HiPath 3000

Associating with and managing multiple groups connected via HiPath 3000.

Follow Me Call Forwarding Setup

Activating and deactivating "follow me" call forwarding from other phones.

Night Answer Configuration via HiPath 3000

Setting up night answer functionality using HiPath 3000 systems.

Cross-Platform Ringing Group Management

Managing ringing groups across different HiPath 3000 platforms.

Relay Control via HiPath 3000

Controlling relays on HiPath 3000 systems from another phone.

Door Opening via HiPath 3000

Activating the door opener function on HiPath 3000 systems.

Individual Phone Configuration

Display Settings and Contrast Adjustment

Adjusting the display angle and contrast for optimal readability.

Audio Settings: Volume and Tone Adjustment

Optimizing receiving volume, ring volume, and ring tone settings.

Speakerphone Acoustics and Ringer Control

Adjusting speakerphone acoustics and activating/deactivating the ringer.

System Language Selection

Changing the language used for system functions on the phone.

Testing the Phone

Phone Functionality Testing

Performing a test to verify all phone functions are operating correctly.

Differing Display Views in HiPath 4000 Environment

Fixing Problems

Responding to Error Messages

Explains common error messages and their possible causes and reactions.

Contacting Support for Persistent Issues

Guidance on when and how to contact service personnel for unresolved problems.

Troubleshooting Common Issues

Addresses issues like unresponsive keys, no ringing, and inability to dial externally.

Telephone Care and Cleaning

Instructions on how to properly clean and maintain the telephone.

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