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Siemens OpenStage 40 HFA HiPath 4000 User Manual

Siemens OpenStage 40 HFA HiPath 4000
120 pages
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www.siemens.com/enterprise
Operation
HiPath 4000
OpenStage 40
OpenStage Key Module 40

Table of Contents

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Siemens OpenStage 40 HFA HiPath 4000 Specifications

General IconGeneral
BrandSiemens
ModelOpenStage 40 HFA HiPath 4000
CategoryTelephone
LanguageEnglish

Summary

Important Information

Trademarks

Compliance marks and trademark ownership details.

Location of the telephone

Guidelines for optimal placement and environmental conditions.

Software update

Instructions and precautions for updating the phone's software.

General Information

About this manual

Overview of the manual's content and purpose.

Service

Information on obtaining technical support and troubleshooting.

Intended use

Specifies the authorized applications and functions of the phone.

Telephone type

Details on identifying the specific model and serial number.

Speakerphone quality and display legibility

Tips for optimizing audio performance and screen visibility.

Single-line telephone/multi-line telephone

Explains the multi-line capability and its implications.

Executive/secretary functions

Describes specialized features for executive-secretary setups.

Getting to Know Your OpenStage Phone

OpenStage 40 user interface

Identifies and explains the main operating elements of the phone.

Ports on the underside of the phone

Details the physical connections and interfaces available on the phone.

Key modules (optional)

Information on adding optional key modules to expand phone functionality.

Keys

Explains the phone's key layout and functions.

Function keys

Explains the purpose and operation of dedicated function keys.

Audio keys

Describes keys used for adjusting audio settings and features.

5-way navigator

Details how to use the navigation control for phone functions.

Programmable sensor keys

Guide to customizing and assigning functions to sensor keys.

Keypad

Instructions on using the keypad for dialing and text input.

Multi-function keys

Explains the use of keys for special input and control functions.

Display

Describes the phone's LCD screen and its various display modes.

Idle mode

Details the phone's state when not in an active call.

Idle menu

Explains how to access and navigate the phone's main menu.

Explanation of the icons

Provides a reference for understanding icons displayed on the phone.

Telephony dialogs

Describes the visual information and functions shown on the display during calls.

Appearance during multi-line operation

Explains how the display reflects activity across multiple phone lines.

Icons for frequent call states

Reference guide for icons indicating the status of calls.

Mailbox

Information on accessing voice and fax messages and callbacks.

Callbacks

How to request and manage callbacks when a party is busy or unavailable.

Call log

Details on viewing and managing lists of unanswered, incoming, and outgoing calls.

Service menu

Instructions for accessing and using the phone's service and configuration menu.

Making Calls – Basic Functions

Answering calls

Steps for answering incoming calls using the handset or speakerphone.

Switching to speakerphone mode

Procedures for switching between handset and speakerphone during a call.

Switching to the handset

How to return to using the handset after speakerphone mode.

Open listening

Enabling others in the room to hear the call via the loudspeaker.

Ending a call

Ending a call

Methods for terminating an active call on the phone.

Making calls

Off-hook dialing

Making calls by lifting the handset before dialing.

On-hook dialing

Making calls using speakerphone or the handset without lifting it.

Dialing with DDS keys

Using direct station selection keys to initiate calls.

Redialing a number

Redialing a number (saved number)

How to redial numbers previously saved for quick access.

Redialing a number (last dialed number)

Procedures for redialing the most recently dialed number.

Turning the microphone on and off

Turning the microphone on and off

Muting and unmuting the microphone during a call.

Calling a second party (consultation hold)

Calling a second party (consultation hold)

How to place a call to a second person while holding the first call.

Switching to the held party (alternating)

Switching to the held party (alternating)

Procedures for switching between the primary and secondary calls.

Combine the calling parties into a three-party conference

Steps to merge two separate calls into a conference call.

Transferring a call

Transferring a call

How to redirect a call to another extension or person.

Call forwarding

Overview of forwarding types

A summary of different call forwarding options available.

Fixed call forwarding (all calls)

Fixed call forwarding (all calls)

How to set up unconditional call forwarding to a specific destination.

Variable forwarding (all calls)

Variable forwarding (all calls)

Setting up call forwarding that is deleted upon deactivation.

Additional forwarding types

Additional forwarding types

Configuration for forwarding calls based on busy or no-reply conditions.

Displays

Displays

How call forwarding status is indicated on the phone's display.

Using callback

Using callback

How to request a callback when a party is busy or unavailable.

Checking/deleting a saved callback

Checking/deleting a saved callback

Managing previously stored callback requests.

Storing saved number redial

Storing saved number redial

Saving numbers for quick redialing via line keys.

Making Calls – Convenience Functions

Answering calls

Answering calls using a headset or a direct station selection key.

Accepting a call for another member of your team

Picking up calls intended for colleagues within a team.

Accepting a specific call

How to answer a call directed to a specific extension.

Picking up a call in a hunt group

Answering calls routed to a hunt group.

Using the speakerphone

Using the speakerphone

Making and receiving calls using the phone's built-in speaker.

Making calls

Dialing with a direct station selection key

Initiating calls using pre-programmed speed dial or DSS keys.

Dialing a phone number from a list

Making calls by selecting numbers from call logs or other lists.

Using speed dialing

Using speed dialing

Procedures for making calls using saved speed dial numbers.

Talking to your colleague with a speaker call

Talking to your colleague with a speaker call

Placing and receiving one-way speaker calls to colleagues.

During a call

Call waiting with a direct station selection key

Handling incoming calls while already on a call using DSS keys.

Using call waiting

Managing multiple incoming calls and switching between them.

Accepting a second call with a sensor key

Accepting a second call with a sensor key

Answering a waiting call using a programmed sensor key.

Accepting a second call via the menu

Answering a waiting call through the phone's menu system.

Using the shift key

Using the shift key

Explains the functionality of a programmed shift key for extended operations.

System-supported conference

System-supported conference

Details on setting up and managing multi-party conference calls.

Establishing a conference

Establishing a conference

Step-by-step guide to initiating conference calls from various states.

Adding a party

Adding a party

How to include additional participants in an ongoing conference call.

Accepting a second call and connecting it to the conference

Accepting a second call and connecting it to the conference

Bringing an incoming call into an active conference call.

Transferring a conference

Procedures for transferring an entire conference to another party.

Disconnecting a specific participant from the conference

Disconnecting a specific participant from the conference

How to remove an individual from a conference call.

Putting the conference on hold

Temporarily suspending a conference call to handle other lines.

Entering commands using tone dialing (DTMF suffix dialing)

Entering commands using tone dialing (DTMF suffix dialing)

Using DTMF tones for controlling external devices or systems.

System-wide parking

System-wide parking

Holding calls in a system-wide queue for retrieval on another phone.

If you cannot reach a destination ...

Call waiting (camp-on)

How to alert a busy party that you are waiting to connect.

Busy override - joining a call in progress

Procedures for connecting to a busy line when authorized.

HiPath 4000 as an entrance telephone system (two-way intercom)

HiPath 4000 as an entrance telephone system (two-way intercom)

Using the phone as an intercom for internal communication.

System-wide speaker call

System-wide speaker call

Placing one-way speaker calls to any internal party.

Speaker call in a group

Speaker call in a group

Initiating speaker calls to members of a defined group.

Two-way intercom to a variable destination

Two-way intercom to a variable destination

Establishing a two-way intercom conversation with a variable destination.

Two-way intercom to a fixed destination

Establishing a two-way intercom conversation with a pre-programmed destination.

Announcement (broadcast) to all members of a line trunk group

Announcement (broadcast) to all members of a line trunk group

Sending announcements to all members of a designated line group.

Using call forwarding

Using call forwarding

Overview and configuration of various call forwarding settings.

Forwarding calls for other stations

Forwarding calls for other stations

Setting up call forwarding for external phones, fax, or PC stations.

Saving a call forwarding destination for fax/PC/busy station and activating call forwarding

Saving a call forwarding destination for fax/PC/busy station and activating call forwarding

Configuring call forwarding for specific station types like fax or busy.

Displaying/deactivating call forwarding for another phone

Displaying/deactivating call forwarding for another phone

Checking and disabling call forwarding settings for other phones.

Displaying/deactivating call forwarding for fax/PC/busy stations

Displaying/deactivating call forwarding for fax/PC/busy stations

Managing call forwarding for fax, PC, or busy station types.

Changing call forwarding for another station

Modifying existing call forwarding configurations for other stations.

Leaving/rejoining a hunt group

Leaving/rejoining a hunt group

Managing membership in a hunt group.

Programming Sensor Keys

Saving a function to a sensor key

Assigning specific phone functions or numbers to sensor keys.

Configuring repdial/direct station selection keys

Configuring repdial/direct station selection keys

Setting up keys for speed dialing or direct station selection.

Additional repdial key functions

Additional repdial key functions

Exploring advanced features for repdial keys, like pauses.

Changing the label on a sensor key

Changing the label on a sensor key

Customizing the text labels displayed on sensor keys.

Saving Speed Dial Numbers and Appointments

Central speed dial numbers

Information about system-wide speed dial directories.

Speed dialing with extensions

Saving speed dial numbers that include sequences or extensions.

Individual speed dial numbers

Individual speed dial numbers

Programming personal speed dial numbers for quick access.

Appointments function

Appointments function

Setting up reminders for appointments via phone calls.

Using timed reminders

How timed reminders are delivered and managed.

Dialing with Call Charge Assignment

Dialing with project assignment

Assigning external calls to specific projects using account codes.

Call duration display

Call duration display

How the phone displays call duration or charges.

Privacy/Security

Locking the telephone to prevent unauthorized use

Securing the phone by locking it with a PIN.

Activating/deactivating "Do not disturb"

Enabling or disabling the DND feature to block incoming calls.

Activating/deactivating "Speaker call protect"

Blocking or allowing speaker calls to the phone.

Caller ID suppression

Hiding the caller's number for specific outgoing calls.

Identifying anonymous callers (trace call)

Procedures for tracing unidentified callers.

Using Other Functions

Using another telephone in the same way as your own

Logging into other phones using personal credentials.

Logging off from another phone

How to log out from remote phone sessions.

Making Calls via Multiple Lines

Line keys

Explains the use of sensor keys as line selectors for multi-line phones.

Primary line

Describes the main line used for incoming and outgoing calls.

Secondary line

Information on how secondary lines function within the system.

Line utilization

Explains different types of line usage: private, shared, and direct.

Preview

How to preview incoming call information on other lines.

Answering calls with line keys

Methods for answering calls using specific line keys.

Deactivating/activating ringing (call)

Controlling ring notifications for incoming calls on specific lines.

Dialing with line keys

Initiating calls using the phone's line keys.

Saved number redial for a specific line

Redialing saved numbers on specific phone lines.

Last number dialed for a specific line

Redialing the last number called on a particular line.

Saving phone numbers for "Redial on a line"

Saving numbers for redialing on specific lines.

Line mailbox

Accessing voicemail messages left for specific lines.

Accessing the mailbox

Procedures for retrieving messages from the line mailbox.

Identifying the line used

Determining which line is currently active or in use.

Making calls on multiple lines alternately

Managing and switching between calls on different lines.

Ending the connection on a line key

How to disconnect a call associated with a specific line key.

Entering a call on a line (three-party conference)

Establishing a three-party conference call on a single line.

Allowing or blocking a party from joining a call

Controlling who can join an active call on a line.

Blocking other parties from joining a call

Preventing other parties from joining an ongoing call.

Third-party monitoring

Allowing a designated party to silently monitor a call.

Holding and re-accepting a call on a line key

Placing calls on hold and resuming them using line keys.

Exclusively holding and re-accepting a call on a line key

Holding calls exclusively for personal access.

Accepting a specific held line

Taking over a call that a colleague has placed on hold.

Forwarding calls on lines

Activating call forwarding for specific lines.

Ring transfer

Transferring incoming calls to another destination, bypassing local ringing.

Making Calls in an Executive-Secretary Team

Calling an executive or secretary phone

How secretaries and executives can call each other's phones.

Accepting calls for the executive phone at the secretary phone

Procedures for answering executive calls from a secretary's phone.

Accepting calls for the executive phone when already on a call

Handling a new executive call while already engaged in another call.

Transferring a call to the executive phone

Redirecting calls directly to the executive's phone from the secretary's.

Transferring calls directly to the executive phone

Methods for transferring calls to the executive's line.

Accepting calls on the executive phone

How executives receive calls directed to their phone.

Accepting a call for another executive-secretary team

Picking up calls for other executive-secretary pairs.

Using a second (executive) telephone

Utilizing a secondary phone for executive call management.

Activating/deactivating a second executive call

Managing incoming calls when the executive is already on a call.

Using signal call

Sending a brief signal to another phone to get attention.

Placing a messenger call

Initiating a call to leave a message for someone.

Defining a representative for the secretary

Setting up alternative call handling for the secretary's phone.

Individual Phone Configuration

Display

Adjusting the phone's screen angle, illumination, and contrast.

Adjusting the display contrast

Fine-tuning screen contrast for better readability.

Setting the contrast for key modules

Adjusting contrast for connected key modules.

Audio settings

Optimizing ring volume, tone, and speakerphone room character.

Setting the volume of the alert tone

Adjusting the volume for alert tones, like second call notifications.

Setting rollover volume

Adjusting the volume for rollover notifications.

Activating/deactivating the ringer

Enabling or disabling the phone's ringing function.

Testing the Telephone

Testing functionality

Performing checks on phone components like keys, display, and audio.

Special Parallel Call (ONS) Functions

Special Parallel Call (ONS) Functions

Explains features related to the "One Number Service" group functionality.

Fixing Problems

Responding to error messages on the screen

Troubleshooting common error messages displayed on the phone.

Contact partner in the case of problems

Guidance on when and whom to contact for persistent issues.

Troubleshooting

General advice for resolving common phone malfunctions.

Caring for your telephone

Recommendations for cleaning and maintaining the telephone.

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