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Siemens optiPoint 410 economy plus User Manual

Siemens optiPoint 410 economy plus
140 pages
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HiPath 2000
HiPath 3000
HiPath 5000
optiPoint 410 economy
optiPoint 410 economy plus
optiPoint 410 standard
Operating Instructions

Table of Contents

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Siemens optiPoint 410 economy plus Specifications

General IconGeneral
BrandSiemens
ModeloptiPoint 410 economy plus
CategoryTelephone
LanguageEnglish

Summary

Before You Begin

Important Notes

Key information and guidelines for using the telephone.

Marks and Safety

Marks and Safety Information

Explanation of safety marks, environmental considerations, and product compliance.

Basic Operating Instructions

optiPoint 410 Control Panel Overview

Description of the telephone's control panel, keys, display, and components.

How to Use Operating Instructions

Explanation of symbols and conventions used in the operating instructions.

Accessing Functions

Methods for accessing and executing telephone functions via interactive, menu, or key options.

Functions You Can Use

Overview of available basic, enhanced, team, and executive/secretary functions.

Using the Telephone Efficiently

Tips for optimizing telephone usage, including saving numbers and using callback.

Safety Precautions for IP Telephony

Guidelines for protecting the IP environment from external attacks and call monitoring.

Making Calls – Basic Functions

Answering Calls

Instructions for answering incoming calls using handset or speakerphone modes.

Switching Between Call Modes

Procedures for switching between handset and speakerphone modes during a call.

Open Listening During a Call

Enabling others in the room to join a call by using the speakerphone feature.

Making Calls

Basic methods for initiating calls using off-hook and on-hook dialing.

Redialing a Number

How to redial previously dialed numbers using the redial key.

Turning Microphone On/Off

Controlling the microphone during a call for privacy or announcements.

Calling a Second Party (Consultation Hold)

How to place a call on hold to consult with a second party.

Transferring a Call

Procedure for transferring an ongoing call to another colleague.

Call Forwarding

Configuring call forwarding to different destinations based on various conditions.

Making Calls – Convenience Functions

Answering Specific Calls and Rejecting Calls

Accepting calls for colleagues and rejecting unwanted incoming calls.

Using the Speakerphone

Instructions for using the speakerphone for calls and enabling/disabling handsfree answerback.

Answering Calls with a Headset

How to answer calls when using a telephone headset.

Answering Entrance Calls and Opening Doors

Using the telephone to speak to visitors and activate door openers.

Dialing/Making Calls - En-Bloc Sending

Entering and correcting numbers before dialing, allowing for error correction.

Using a Caller List

Retrieving and managing a list of incoming calls and their details.

Speed-dialing

Storing and using speed-dial numbers for quick access to frequently called numbers.

Dialing from Internal Directory and LDAP

Searching and dialing numbers from the internal directory and LDAP telephone database.

Using Mailboxes

Accessing and managing voice messages or text messages.

Talking with Colleagues

Making speaker calls, discreet calls, and using automatic connection setup.

Automatic Connection Setup (Hotline)

Configuring the phone to automatically connect to a preset number.

Parking and Retrieving Calls

Placing calls on hold and retrieving them later from any phone.

Placing External Calls on Hold

Putting external calls on hold and retrieving them.

Conducting a Conference Call

Setting up and managing conference calls with multiple participants.

Recording Calls

Instructions for recording telephone calls, if the feature is configured.

Trunk Flash

Activating ISDN services and features by sending a signal to trunks.

Saving Functions, Procedures and Appointments

Assigning Functions to Keys

Programming frequently used functions or numbers onto programmable keys.

Appointments Function

Setting up timed reminders for appointments or calls.

Using Timed Reminders

Receiving and responding to timed reminders set for appointments.

Displaying and Assigning Call Charges

Displaying Call Charges

Viewing call charge information for current and past calls.

Dialing with Call Charge Assignment

Assigning external calls to specific projects using account codes.

Private Sphere/Security

Turning Ringer Cutoff On/Off

Activating or deactivating the ringer to avoid receiving calls.

Turning Do Not Disturb On/Off

Activating or deactivating the Do Not Disturb function to block calls.

Caller ID Suppression

Preventing your station number or name from appearing on external displays.

Monitoring a Room

Using the telephone to listen into a room after activating the monitoring function.

Locking the Telephone

Preventing unauthorized use of the telephone by locking it with a PIN.

Saving Your PIN

Setting and managing a personal identification number (PIN) for telephone security.

Using Other Functions

Sending a Message

Sending short text messages to other users or groups.

Displaying and Deleting Sent Messages

Viewing and managing messages that have been sent.

Leaving an Advisory Message

Leaving screen messages for internal callers when you are away.

Display Number of Waiting Calls

Showing the number of external waiting calls and overload indications.

Using Another Telephone Like Your Own

Using another telephone temporarily or for extended periods as if it were your own.

Fax Details and Message on Answering Machine

Indicating receipt of faxes or messages from an answering machine.

Resetting Services and Functions

Performing a system-wide cancellation of activated telephone functions.

Activating Functions for Another Telephone

Turning functions on/off for other telephones using associated service codes.

Using System Functions from the Outside (DISA)

Accessing system functions remotely, like an internal user.

Using functions in ISDN via code dialing

Setting ISDN functions using code dialing in specific countries.

Controlling Connected Computers or Programs

Controlling connected computers or programs via the telephone.

Communicating with PC Applications over CSTA

Interacting with PC applications via a Computer Supported Telecommunications Applications interface.

Controlling Relays

Turning relays on/off to control external facilities like door openers.

Sensors

Receiving signals from sensors that trigger phone alerts.

Radio Paging

Contacting people via their pocket receivers using paging equipment.

Simple Paging Equipment

Procedures for paging and answering pages with simple paging equipment.

Enhanced Paging Equipment

Procedures for paging and answering pages with enhanced paging equipment.

Using Other Team Functions

Turning Group Call On and Off

Activating or deactivating audible signals for hunt groups or group calls.

Accepting a Call for Another Member of Your Team

Answering calls intended for other team members from your own telephone.

Activating and Deactivating a Ringing Group

Configuring audible signaling for calls to multiple internal telephones.

Uniform Call Distribution (UCD)

Managing call distribution and agent availability in a group.

Team and Executive/Secretary Functions With Trunk Keys

Using Trunk Keys

Understanding trunk key functions and LED indications for managing calls on trunks.

Answering Calls With Trunk Keys

Answering incoming calls using trunk keys.

Making Calls with Trunk Keys

Initiating outgoing calls using available trunk keys.

Placing a Call on Hold and Retrieving It

Using trunk keys to place calls on hold and retrieve them.

Switching Between Phone Calls on Multiple Trunks

Managing multiple calls across different trunks.

Forwarding Calls on Lines

Immediately forwarding calls on lines to different internal or external destinations.

Using DSS Keys

Using Direct Station Selection keys to reach team members directly.

Testing the Telephone

Testing Telephone Functions

Performing diagnostic tests on the telephone's functions and LEDs.

Checking Key Assignment

Verifying the functions assigned to specific keys on the telephone.

Special Functions in the LAN

Leaving a Hunt Group/Group Call

Exiting or joining hunt groups and group calls within a LAN environment.

Transferring Call Forwarding

Activating or deactivating call forwarding for your phone from other system phones.

Using Night Answer

Configuring telephones as night answer points for incoming calls.

Activating and Deactivating a Ringing Group

Managing audible call signaling for multiple internal telephones.

Controlling Relays

Turning relays on/off to control external facilities like door openers.

Opening the Door

Activating door openers remotely via the telephone system.

Advanced Options for Telephone Operation

Entering text via the keypad

Guide to entering text and characters using the telephone keypad.

Different Displays HiPath 4000 Environment

Destinations: Forwarding on

Accessing call forwarding settings via the Destinations menu.

Feature Settings: DND on

Configuring Do Not Disturb status via the Feature Settings menu.

Use speed dialing: Change Speed Dial

Accessing speed-dial settings via the Use Speed Dialing menu.

PIN / COS: Change PIN

Changing the personal identification number (PIN) via the PIN/COS menu.

More features: DTMF dialing

Accessing DTMF dialing functions via the More features menu.

HiPath 2000/HiPath 3000 Display: Caller list

Viewing call logs via the Caller list display option.

Labeling, Documentation und Accessories

Labeling Key Fields

Options for labeling telephone keys by hand or with a computer.

Documentation

Information on accessing operating instructions online or via CD-ROM.

Accessories

Overview of optional accessories for customizing the telephone.

Fixing Problems

Telephone Maintenance

Guidelines for cleaning and maintaining the telephone unit.

Troubleshooting Common Issues

Solutions for common problems like unresponsive keys or no ringing.

Responding to Error Messages

Interpreting and resolving common error messages displayed on the screen.

Contacts for Resolving Problems

Information on whom to contact for persistent or unresolved telephone issues.

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