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Siemens optiPoint 420 standard User Manual

Siemens optiPoint 420 standard
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HiPath 3000
HiPath 5000
optiPoint 420 economy
optiPoint 420 economy plus
optiPoint 420 standard
optiPoint
self labeling key module
Operating Instructions

Table of Contents

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Siemens optiPoint 420 standard Specifications

General IconGeneral
SpeakerphoneYes
Volume controlDigital
Mac compatibilityNo
Cabling technologyCat.5
Dimensions (WxDxH)225 x 220 x 79 mm
Ethernet LAN (RJ-45) ports1
Supported network protocolsSNMP, http, DHCP, DNS, FTP
Display number of lines2 lines
Interface121 TR9-5/Polaris, 10/100 Base-T Mini-Switch, 10/100 Base-T
Product colorBlack
Weight and Dimensions IconWeight and Dimensions
Weight910 g

Summary

Before You Begin

Important Notes

General warnings and important information for safe operation.

Marks

Explains symbols and compliance marks used in the document.

Basic Operating Instructions

optiPoint 420 Control Panel Overview

Overview of the telephone control panel and its components.

How to Use These Operating Instructions

Guide on how to interpret symbols and follow instructions.

Screen Displays

Explanation of how information is presented on the phone display.

Accessing Functions

Methods to access and activate telephone functions interactively, via menus, or keys.

Functions You Can Use

Overview of available function categories like SLK, basic, enhanced, and team functions.

Using the Telephone Efficiently

Tips for optimizing telephone usage and common functions like speed dial and callback.

Making Calls – Basic Functions

Answering Calls

Procedures for answering incoming calls using handset or speakerphone.

Answering a Call With the Handset

Steps to answer a call using the handset.

Answering a Call with the Speaker

Steps to answer a call using the speakerphone.

Switching to Speakerphone Mode

How to switch from handset to speakerphone during a call.

Switching to the Handset

How to switch from speakerphone back to the handset.

Open Listening in the Room During a Call

Allows others to listen in on a call via speakerphone.

Off-Hook Dialing

How to dial a number after lifting the handset.

On-Hook Dialing

How to dial a number while the handset is on-hook.

Ending the call

Procedure to end an active call.

Redialing a Number

How to redial previously dialed numbers.

Displaying and dialing saved station numbers

Accessing and dialing numbers stored for redialing.

Turning the Microphone On and Off

Muting the microphone during a call.

Calling a Second Party (Consultation Hold)

How to add a second party to an ongoing call.

Switching to the Party on Hold (Toggle)

How to switch between two parties during a call.

Transferring a Call

How to transfer an active call to another person.

Call Forwarding

Setting up call forwarding to other destinations.

Using Variable Call Forwarding

Detailed steps for setting up variable call forwarding.

Call Forwarding in Carrier Network and MSN

Call forwarding features specific to carrier networks and MSNs.

Call Forwarding in Event of Malfunction

Setting up call forwarding when the phone is not working.

Using Callback

Feature to automatically call back a busy number.

Storing a Callback

How to store a callback request.

Answering a Callback

How to receive and respond to a callback.

Checking and Canceling a Saved Callback

Managing stored callback requests.

Saving Repertory Dialing Numbers on a Key

Storing frequently used numbers on programmable keys.

Using Repertory Dialing Keys

How to dial numbers saved on programmable keys.

Telephone Settings

Adjusting various telephone settings like ring volume and tone.

Adjusting Display Contrast

Changing display contrast for better readability.

Adjusting Key Label Contrast

Changing contrast for key labels.

Adjusting Speakerphone to Room Acoustics

Optimizing speakerphone performance based on room environment.

Adjusting Receiving Volume During a Call

Adjusting audio volume during an active call.

Adjusting Display to Comfortable Reading Angle

Adjusting the display unit's angle for viewing.

Display Backlight

Information about automatic display backlight behavior.

Selecting Language of Screen Prompts

Changing the language for on-screen prompts.

Making Calls – Convenience Functions

Answering Calls

Procedures for answering calls, including specific colleague calls.

Accepting a Specific Call for Your Colleague

How to answer a call directed to a colleague.

Rejecting Calls

How to reject an incoming call.

Using the Speakerphone

How to use the speakerphone for calls.

Answering a Call With a Headset

How to answer calls using a connected headset.

Answering Calls from Entrance Telephone and Opening Door

Interacting with entrance phones and door openers.

Opening the Door with a Code

How visitors can open the door using a code.

Activating the Door Opener

Steps to activate the door opener function.

Deactivating the Door Opener

Steps to deactivate the door opener function.

Accepting a Call From an Answering Machine

How to receive calls from an answering machine.

En-Bloc Sending / Correcting Numbers

Entering numbers before dialing and correcting them.

Using a Caller List

Accessing and managing the list of incoming calls.

Retrieving the Caller List

How to view the list of received calls.

Ending Retrieval

How to exit the caller list view.

Displaying Call Time and Additional Call Information

Viewing details about calls in the caller list.

Dialing a Station Number from the Caller List

Making a call directly from the caller list.

Removing an Entry from the Caller List

Deleting entries from the caller list.

Saving Other Party’s Station Number in Caller List

Saving numbers from the caller list for redialing.

Speed-dial

Using speed dial numbers for quick dialing.

Using Station and System Speed-Dial Numbers

How to use pre-stored speed dial numbers.

Storing Station Speed-Dial Numbers

Programming personal speed dial numbers.

Dialing a Number From the Internal Directory

Making calls using the internal phone directory.

Dialing from the Telephone Database (LDAP)

Accessing and dialing numbers from an LDAP database.

Using Mailboxes

Accessing voicemail or message systems.

Talking to Your Colleague With a Speaker Call

Making announcements to colleagues via speaker.

Automatic Connection Setup (Hotline)

Automatically connecting to a preset number.

Reserve Trunk

Reserving a busy trunk line for own use.

Assigning a Station Number (Not for U.S.)

Assigning specific numbers for outgoing calls.

Associated Dialing/Dialing Aid

Using dialing aids for calls.

During a Call

Using Call Waiting

Handling incoming calls while on an active call.

Accepting a Waiting Call (Camp-On)

How to accept a waiting call.

Preventing and Allowing Call Waiting

Managing call waiting behavior.

Turning Call Waiting Tone On and Off

Controlling the audible alert for waiting calls.

Parking a Call

Temporarily holding a call to retrieve it later.

Retrieving a Parked Call

How to pick up a parked call.

Placing External Calls on Hold

How to place external calls on hold.

Conducting a Conference

Start Conference

Steps to initiate a conference call.

Adding Up to Five Parties to Conference

How the initiator can add more participants.

Checking Conference Participants

Viewing current participants in a conference.

Removing Parties From Conference

How the initiator removes participants.

Leaving a Conference

How a participant can leave a conference.

Ending a Conference

How the initiator terminates a conference call.

Activating Tone Dialing/DTMF Suffix-Dialing

Transferring Call after Speaker Call (Announcement) in Group

Transferring calls after an announcement to a group.

Trunk Flash

Sending signals to activate ISDN services via trunks.

If You Cannot Reach a Destination

Troubleshooting and handling unreachable destinations.

Busy Override - Joining a Call in Progress

How to join an ongoing call by overriding it.

Using Night Answer

How to forward calls to a specific station during off-hours.

Saving Functions, Procedures and Appointments

Assigning Functions to Keys

How to program functions onto telephone keys.

Meaning of LED Signals for Saved Functions

Explains the meaning of LED indicators for programmed functions.

Meaning of LED Indications on Trunk Keys

Explains LED status for trunk keys.

Meaning of LED Indications on DSS Keys

Explains LED status for DSS keys.

Functions Assigned to Keys Without LED

Lists functions that do not have associated LED indicators.

Assigning a Procedure (Operating Steps) to a Key

Saving multi-step procedures to a single key.

Appointments Function

Setting up timed reminders or appointments.

Saving Appointments

How to enter and save appointment reminders.

Deleting and Checking a Saved Appointment

Managing saved appointment reminders.

Using Timed Reminders

How timed reminders are received and acknowledged.

Displaying and Assigning Call Charges

Displaying Call Charges (Not for U.S.)

How to view call charge information.

Displaying Call Charges for Another Telephone

Viewing call charges for other telephones.

Dialing with Call Charge Assignment

Assigning external calls to specific projects using account codes.

Private Sphere/Security

Turning Ringer Cutoff On and Off

Activating/deactivating the ringer to avoid disturbances.

Turning Do Not Disturb On and Off

Activating/deactivating the DND feature.

Caller ID Suppression

Preventing your number from being displayed to called parties.

Monitoring a Room

Using the phone to listen to a remote room.

Trace Call: Identifying Anonymous Callers

Identifying unknown callers.

Locking Telephone to Prevent Unauthorized Use

Securing the telephone against unauthorized access.

Saving Your PIN

Setting up a Personal Identification Number for security.

Using Other Functions

Sending a Message

Sending short text messages to users.

Creating and Sending a Message

Detailed steps for composing and sending messages.

Answering Messages

How to access and listen to received messages.

Leaving an Advisory Message

Leaving a message for internal callers.

Deleting Advisory Messages

Managing advisory messages.

Display Number of Waiting Calls and Overload Indication

Showing call queue status and system load.

Using Another Telephone Like Your Own for a Call

Using another phone as if it were your own.

Using Another Telephone Like Own for Extended Time (Mobility)

Using a remote phone with your settings for extended periods.

Fax Details and Message on Answering Machine

Features related to fax and answering machine integration.

Resetting Services and Functions (System-Wide Cancellation)

Procedure to reset all activated telephone functions.

Activating Functions for Another Telephone

Remotely activating/deactivating functions on other phones.

Using System Functions from Outside (DISA)

Accessing system functions remotely via telephone.

Using ISDN Functions via Code Dialing

Accessing ISDN functions using codes.

Controlling Connected Computers or Programs and Telephone Data Service

Controlling external systems and data services from the phone.

Controlling Relays

Switching relays on/off for controlling external devices.

Sensors (HiPath 3300/3350/3500/3550 Only)

How sensors trigger phone alerts.

Radio Paging (Not for U.S.)

Using paging equipment to contact people.

Simple Paging Equipment

Basic paging procedures.

Enhanced Paging Equipment

Advanced paging procedures.

Using Other Team Functions

Turning Group Call On and Off

Activating/deactivating group call functionality.

Hunt Group or Group Call Membership

Managing membership in hunt groups or group calls.

Multiple Groups/Trunk Keys Membership

Managing membership in complex team structures.

Accepting a Call for Another Team Member

How to answer calls for teammates.

Activating and Deactivating a Ringing Group

Setting up multiple phones to ring for a call.

Uniform Call Distribution (UCD)

How incoming calls are distributed among agents.

Logging On/Off for UCD Shift

Managing agent status for UCD.

Changing UCD Availability During Shift

Changing agent availability status during work.

Requesting and Activating Work Time (UCD)

Temporarily removing oneself from call distribution.

Turning Night Service On/Off for UCD

Managing UCD for night service.

Display Number of Waiting Calls (UCD)

Showing the queue status for UCD.

Team and Executive/Secretary Functions With Trunk Keys

Using Trunk Keys

How trunk keys are used by team members.

Meaning of LED Indications on Trunk Keys

Interpreting the status lights on trunk keys.

Answering Calls With Trunk Keys

How to answer calls using trunk keys.

Making Calls with Trunk Keys

How to make calls using trunk keys.

Using Trunk Key to Place Call on Hold and Retrieve

Managing calls on hold using trunk keys.

Retrieving the call

How to retrieve a call placed on hold.

Switching Between Phone Calls on Multiple Trunks

Managing multiple calls on different trunks.

Forwarding Calls on Lines

Setting up call forwarding for specific lines.

Meaning of LED Indications on "Forward Line" Keys

Explains LED status for Forward Line keys.

Using DSS Keys

How DSS keys are used for team communication.

Meaning of LED Indications on DSS Keys

Interpreting the status lights on DSS keys.

Using DSS Keys to Answer Calls

How to answer calls using DSS keys.

Calling a Team Member Directly

Making direct calls to team members via DSS keys.

Transferring a Call in Progress

How to transfer a call using DSS keys.

Accepting a Call for Another Team Member

How to answer calls for teammates.

Joining or Leaving a Group Call

Managing membership in group calls.

Transferring Calls Directly to the Executive

Forwarding calls directly to an executive's phone.

Testing the Telephone

Testing the Telephone Functions

Performing a diagnostic test on telephone functions.

Checking the Key Assignment

Verifying which functions are assigned to specific keys.

Special Functions in the LAN (PC Network)

Leaving a Hunt Group/Group Call

How to leave a group call or hunt group in a LAN environment.

Transferring Call Forwarding

Managing call forwarding remotely via LAN.

Using Night Answer

Setting up night answer remotely via LAN.

Activating and Deactivating a Ringing Group

Managing ringing groups remotely via LAN.

Controlling Relays

Remotely controlling relays via LAN.

Opening the Door

Remotely activating the door opener via LAN.

Different Displays (HiPath 4000 Environment)

Display Overview in HiPath 4000

Overview of how functions appear on displays in HiPath 4000.

Changing Key Labels

Change or Reset Key Label

Modifying or reverting key labels.

Entering Text on the Telephone

Entering Text via Keypad

Method for entering text using the phone keypad.

Labeling, Documentation and Accessories

Labeling Key Fields

Information on automatic and manual key labeling.

Attaching a Station Number Label

How to attach call-number labels to the phone.

Documentation

Information on how to access the manual.

Accessories

List and description of optional telephone accessories.

Fixing Problems

Telephone Maintenance

Guidelines for cleaning and maintaining the telephone.

Echo Effect

Explanation of echo issues and their cause.

Troubleshooting

Common problems and initial checks.

Responding to Error Messages on the Screen

How to interpret and resolve on-screen error messages.

Contacts for Resolving Problems

Who to contact for unresolved issues.

FCC and Industry Canada Compliance

FCC Certification and Requirements

Details on FCC certification and compliance rules.

Service

Information on contacting customer support for service.

FCC Rules, Part 15

Specific FCC regulations regarding digital devices.

FCC Rules, Part 68

Specific FCC regulations regarding telephone connections.

Equipment Attachment Limitations

Notices regarding equipment connection and limitations.

Ringer Equivalence Number (REN)

Explanation of REN and its impact on telephone line devices.

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