Problem Cause Remedy
Grinding unit does not
grind the beans�
Beans are not falling into
the grinding unit (beans too
oily)�
Gently tap the bean container
(1)� Change the type of coffee if
necessary�
When the bean container (1) is
empty, wipe it with a dry cloth�
No hot water dispensed� The milk frother (6) is
soiled�
Clean the milk frother (6), see
“Maintenance and daily cleaning”�
Too little or no milk froth� The milk frother (6) is
soiled�
Clean the milk frother (6), see
“Maintenance and daily cleaning”�
Milk unsuitable for frothing� Use milk with a fat content of at
least 1�5%�
The milk frother (6) is not
assembled correctly�
Wet the milk frother parts and
press together rmly.
Build-up of limescale in the
appliance�
Descale the appliance as
described in the instructions�
Coffee dispensing slows
to a trickle or stops
completely�
The grind setting is too ne
or the pre-ground coffee is
too ne.
Adjust the grinding unit to a
coarser setting or use coarser
pre-ground coffee�
Build-up of limescale in the
appliance�
Descale the appliance as
described in the instructions�
Coffee has no “crema”� Unsuitable type of coffee� Use a type of coffee with a higher
proportion of robusta beans�
The beans are no longer
fresh�
Use fresh beans�
The grind setting is not
suitable for the beans�
Adjust the grind setting to ne.
Coffee is too “acidic”� The grind setting is too
coarse or the pre-ground
coffee is too coarse�
Adjust the grinding unit to a ner
setting or use ner pre-ground
coffee�
Unsuitable type of coffee� Use a darker roast�
Coffee is too “bitter”� The grind setting is too ne
or the pre-ground coffee is
too ne.
Adjust the grinding unit to a
coarser setting or use coarser
pre-ground coffee�
Unsuitable type of coffee� Change the type of coffee�
The water lter does not
stay in position in the
water tank (16)�
The water lter is not tted
correctly�
Firmly press the water lter
straight down into the tank
connection�
If you are unable to solve the problem, please call the hotline.
You will nd the telephone numbers at the back of these instructions.
Simple troubleshooting
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