Silvercrest SMK 1000 A1 - Troubleshooting; Common Issues and Solutions

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SMK 1000 A1
Troubleshooting
PROBLEM
POSSIBLE
CAUSE
POSSIBLE
SOLUTIONS
The appliance is not
working.
The appliance is not connect-
ed to a mains power socket.
Connect the appliance to
a mains power socket.
The appliance is damaged.
Contact the Customer
Service department.
The appliance will not start.
The lid  is not on properly. Put the lid  on properly.
The ingredients are not
cooked.
The ingredients are cut into
pieces that are too large.
Cut the ingredients into
smaller pieces (approx.
2 cm).
The ingredients are not
mixed properly.
There is not enough liquid in
the blender jug .
Add some liquid.
The wrong function has been
selected.
Try another function.
The food is burnt.
The blender jug  was not
cleaned properly before
reheating. There is still food
residue stuck to the bottom of
the blender jug .
Clean the blender jug 
before every heating.
If the malfunction cannot be corrected using one of the suggestions above, or if you have found some
other kind of malfunction, please contact our Customer Service department.