Simoco SRM9000 User Manual

DRAFT D
TNM-M-E-0001 Page 6
2. SERVICE PHILOSOPHY
2.1 Service Concept
The SRM9000 series has been designed to provide low cost trunked and non-trunked analogue,
mobile transceivers, using common core electronics, software and interfacing. It is a
requirement that once the customer has purchased equipment, Simoco can follow this by
providing an ongoing, high level of customer support together with a competitive and
professional servicing activity.
There are three levels of service available:
LEVEL ACTIVITY RECOMMENDED
SPARES
RECOMMENDED TEST
EQUIPMENT
1 Replacement of complete
transceiver/antenna/fuses
Reprogramming
Antennas, Fuses
Ancillaries
Multimeter P.C.
Radio software
Programmer
2 Replacement of PCB or
mechanical component
replacement, Cosmetic repair
Listed in Level 2
Spares Schedule
As above + service aids
and test equipment
3 Repair by PCB or mechanical
component replacement,
Cosmetic repair.
Repair of Radio PCB to
component level in CRU.
Listed in Level 2
Spares Schedule
Radio PCB
components only
available to CRU.
As above + service aids
and test equipment
2.2 Warranty
Initially, the normal 12-month warranty will apply to all radios and ancillaries.
2.2.1 Service within and out of warranty
The field Service Level for the SRM9000 mobile is LEVEL 2, PCB replacement.
LEVEL 2 service, PCB (only) and case part replacement, will be carried out in field repair
workshops, or the Central Repair Unit (CRU) if required.
LEVEL 3 Service (Radio PCB component level repair) will ONLY be carried out in the Central
Repair Unit. For this, the complete radio must be returned to the CRU.
A PCB replacement program may be offered by the CRU in some countries.
2.2.2 Ancillary Items
All ancillary items (except remote alphanumeric control head) are Level 1 service.
These items should be replaced if faulty; they are non-repairable, and non-returnable to the CRU.
2.3 Software Policy
Software provided by Simoco Europe shall remain the Company's property, or that of its
licensors and the customer recognises the confidential nature of the rights owned by the
Company.
The customer is granted a personal, non-exclusive, non-transferable limited right of use of such
software in machine-readable form in direct connection with the equipment for which it was
supplied only. In certain circumstances the customer may be required to enter into a separate
licence agreement and pay a licence fee, which will be negotiated at the time of the contract.

Simoco SRM9000 Specifications

General

Brand	Simoco
Model	SRM9000
Category	Transceiver
Language	English