8
Trouble Shooting
If abnormality or fault is observed, turn off flame. Ensure that the appliance cools down completely before un-
dertaking remedial measures. If not effective after undertaking the following remedial actions, please contact
Towngas customer service hotline on 2880 6988 for services.
Fault Cause Remedy
1. No ignition spark Batteries are consumed. Replace batteries.
Batteries are wrongly placed. Place batteries correctly.
Ignition electrode is dirty or wet. Clean and dry ignition electrode.
2. No flame
Gas meter valve and/or appliance gas
supply valve is turned off.
Open gas meter valve and/or appliance
gas supply valve completely.
Air is trapped inside gas pipe.
Repeat ignition until trapped air is
removed.
Burner is blocked by aluminium disc. Remove aluminium disc.
Ignition electrode is dirty or wet. Clean and dry ignition electrode.
Control knob is not fully pressed.
Fully press and turn the gas control knob
ant-clockwise to the maximum position.
3. Flame does not persist
Rotary knob is not fully pressed or not
turned to ignition position.
Fully press and turn rotary knob to ignition
position.
4. Flame off when using Ignition electrode is dirty or wet. Wait for 1 minute and restart ignition.
Small flame is blown off by wind. This
activates the flame failure safety device.
Turn rotary knob to off position. Wait for 1
minute and restart ignition.
4-hour automatic flame-off safety
device is activated.
Turn rotary knob to off position. If further
cooking is required, restart ignition.
Overheat protection device is activated.
Turn rotary knob to off position. Wait for 1
minute and restart ignition.
5. Yellow flame Burner cap and burner body have dirt.
Wash burner cap and burner body in warm
water with detergent. Dry and replace them
at correct position. Restart ignition.
6. Unstable flame
Deformation of burner cap and burner
body.
Contact Towngas Company to replace the
parts.
Incorrect placement of burner cap and
burner body.
Replace burner cap and burner body
correctly after appliance cools down and
restart ignition.
7. Ignition sparks persist even
after releasing control knob
Design function of maintaining
maximum 10 seconds of sparks to
facilitate ignition.
Normal and no action required.
8. Abnormal noise when using
Incorrect placement of burner cap and
burner body.
Replace burner cap and burner body
correctly after appliance cools down and
restart ignition.
9. Pop sound when flame
extinguishing
Instant combustion of gas remained in
burner.
Normal and no action required.
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