SimPure Q3-600 - Frequently Asked Questions; System Not Powering On; No Output Water from Faucet; Low Water Flow at Faucet

Frequently Asked Questions
Q: The system cannot be powered on after you insert the power plug.
A: Check the power under the sink, as this occurs primarily when the power
under the sink is powered off. Also check the connection between the power plug
and the power outlet to ensure that the system has been correctly plugged into
the power outlet. To test whether there is a problem with the system itself,
simply pick up the system and try another power outlet.
Q: No output water from the faucet.
A1: Water supply is off: Turn on the feed water adapter or water supply valve
A2: Incorrect filter installation: Reinstall the filter and make sure each filter
cartridge is installed in the correct location.
A3: A tubing is crimped: Check all the tubing and remove any crimps.
A4: When the system continuously dispenses water over 1 hour, the system will
enter safety protection mode. All the indicator lights will flash, the system will
stop filtering water. Reset the system by reconnecting the power.
AS: The connection between the inlet and outlet water tube is incorrect; Check if
the inlet water tube is connected to the outlet of the system and the outlet tube is
connected to the inlet of the system. If so, please install it correctly according to the
manual.
Q: Low water flow at the faucet.
A1: A tubing is crimped or there is a leak from the tubing connection: Check to
ensure that all tubing is installed correctly and completely.
A2: Low water temperature: Be sure to use it at a temperature of 41-100°F.
A3: Low water pressure: Confirm the water pressure is between 15-60 psi.
A4: The filter cartridge has been clogged: If you are using well water as the
source, please ensure that the feed water has been through a pre-filtration
system. Otherwise, large particles in the well water will easily clog the filter and
shorten the filter life.
Q: Why does black water come out during flushing?
A: It's normal that black water comes out when flushing. The purpose is to
remove carbon powder remaining on the surface of filter materials.
After flushing for 5 minutes, the water is ready to use.
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Q: Filtered water from the faucet tastes like tap water.
A1: Incorrect tubing installation:Make sure the drain tubing is not connected to
the faucet.
A2: The filter is expired: Replace the CF filter or RO filter cartridge.
Q: All the indicator lights are flashing.
A: When the system continuously dispenses water over 1 hour, all the indicator
lights will flash, and the system will enter safety protection mode. Reset the system
by reconnecting the power.
Q: When the faucet was turned off, the wastewater is still flowing out.
A: The solenoid valve is damaged. Please contact SimPure Customer Service for
support.
Q: The taste of water is poor or has a strange odor.
A1: Adsorption of the CF filter is saturated, please replace the CF filter.
A2: The pipeline was incorrectly connected. Check if the pipeline is connected
correctly according to the manual.
A3: The system has not been used for a long time. Replace all filter cartridges and
flush the system.
Q: The system emits significant noise during operation.
A: Inlet water quality is poor. The filters are blocked (before replacement schedule).
Please replace the CF and RO filters. Check the quality of inlet water
Note: The system will make some noise when filtering water which is normal.
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