SimPure Y7P-W - Troubleshooting Guide; System Not Turning On or Responding; No Purified Water Production; No Water Dispensing

Troubleshooting Guide
Troubleshooting Guide
The Water System
will not turn on or
respond when
pressing the control
panel
Plug the System into the electrical outlet and
make sure the outlet switch is on (if applicable)
You will hear 2-beeps when connecting to the
power.
Plug the System into a different electrical outlet
to check the outlet is working.
If the System does not turn on after following
the instructions above, please contact SimPure®|
customer service for assistance.
The System makes
excessive noise
during operation
Note: The System
does make noise
when processing
water; this is
normal.
The Feed Tank water level is very low. Empty
the Feed Water Tank and refill with fresh
potable (tap) water.
There's an air blockage in the water production
system. Unplug the unit from the electrical outlet
for 3 minutes then reconnect. Flush the System
1-3 times before using (Page 9).
Water quality is poor; filters have been blocked
early (before replacement schedule). Replace
both filters.
The System does
not make purified
water
Check to see if the float in the Feed Water Tank
is floating near the top of the water level.
The Feed Water Tank is not installed correctly,
check ifit’s located onto the System base precisely,
All the lights
flashing twice
Plug it in. All indicator lights will be on and
flashing twice, this is a self-check program.
No action required
Feed Water tank level too low, drain concentrate
and refill the Tank with freshwater; check the
Filtering indicator is lit.
The System does
not dispense water
The internal pure water reservoir (non-Feed
‘Water Tank) is low, and the Pure Water
Shortage indicator is lit. Wait 5-10 mins
before dispensing water (Pure Water
Shortage indicator light is off).
The System doesn't
operate or respond
to the control
buttons, or lights
don'tilluminate.
System is locked or stuck. Unplug the unit from
the electrical outlet for 3 minutes then reconnect.
Hardware damage. Contact SimPure® customer
service for advice.
All the lights
keep flashing
If the system continues filtering water for more
than 30 mins "Safety Protection" is activated, will
beep 10x and all lights will flash. Reset the System
by reconnecting the electrical power.(Page 12]
The stainless steel filter of the feed water tank inle]
is clogged. Please follow the page 18 to clean it.
The filter elements are clogged by impurities.
Push and hold the Flushing button for 5s, observe
whether there is flushed water in the feed water
tank drain out from the water outlet, if no or the
water flow is low, please replace both filter
elements.
The filter elements are clogged by limescale.
Please follow the page 19 to maintain it.
If still not solve it after following the instructions
above,please contact SimPure customer service
for assistance.
Water taste is poor
or has a strange
smell
If the System is new or has not been used for a
long time, please flush the System(Page9-10).
Push and hold the Flushing button for 55 to flush
the membrane, repeat it 3 times. And then push
the Flushing button to empty the internal pure
water tank and feed water tank.
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Pure Water
Shortage light
keeps flashing
when the feed
water tank is full
SimPure Y7P Series is not an instant filtration
system. It takes time to allow the filter system
inside to process the water. Waiting for about
10 mins until the "Pure Water Shortage" light
is off, and then when the "filtering" light is
off, means the filtering operation is finished.
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