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SkyGuard MySOS User Manual

SkyGuard MySOS
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MySOS
user guide
Europe’s Premier
Personal Safety Service
SG MD 370 / Issue 7 / Aug 2015
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SkyGuard MySOS Specifications

General IconGeneral
GPS TechnologyGPS, GLONASS
Water ResistanceIP67
SOS ButtonYes
Fall DetectionYes
Subscription RequiredYes
Cellular4G
ConnectivityBluetooth

Summary

Welcome

What's in the Box

Lists items included with the MySOS device upon receipt.

Our Contact Details

Provides Skyguard's postal address, telephone number, and email.

Disclaimer

States Skyguard's liability for non-performance due to improper usage.

Glossary of Terms

GPS

Global Positioning System - an accurate location system based on satellite signals.

GPRS

General Packet Radio Service - technology allowing device location transmission.

IMC

Skyguard's 24/7 Incident Management Centre.

GSM

Global System for Mobile communications (mobile phone network).

CSC

Skyguard's online customer portal for personal and work details.

Getting to Know Your MySOS Device

Device Components Overview

Identifies and describes the physical parts and buttons of the MySOS device.

What do the Lights Mean?

GSM Light (Amber)

Indicates GSM signal status: slow flash for signal, double flash for GPRS, no flash for no network.

Battery Light (Red)

Shows battery charging status: solid when charging, flashes for normal/low battery, rapid flash for SOS.

GPS Light (Blue)

Indicates GPS signal acquisition: flashes blue when a valid GPS signal is received.

All Lights Flashing

Simultaneous flashing warns of SIM card failure or critically low battery.

Getting Started

Enter Your Account Details

Guide to logging into the Customer Service Centre and completing user information.

Charging the MySOS

Instructions for charging the MySOS device, including time and indicator lights.

Switching the MySOS on and off

Procedure for powering the MySOS device on and off using the side button.

Acquire GSM & GPS signals

Steps to ensure the device acquires necessary GSM and GPS signals for operation.

How to Use Your Device

Activating an SOS Alarm

Detailed steps on how to trigger an SOS alarm and establish voice connection.

Making a Phone Call

Instructions for using the "CALL 2" button to make a phone call.

Leaving a Voice Memo

How to record a voice memo using the "CALL 1" button for emergency context.

Sending a Position Report

Procedure to send the current location of the MySOS device to the IMC.

On Demand Position Request

Method to request the device's location via SMS command.

Mandown Alarm Feature

Mandown Alarm Feature (MySOS Mandown variant only)

Explains the automatic alarm triggered by impact or rapid movement for the Mandown variant.

Things to Remember