Quick Assistance
SMART Board™ 600 Series Interactive Whiteboards
Preventing Damage to the Writing Surface
The front projection SMART Board interactive whiteboard is very durable. However, sharp writing instruments, such as
ballpoint or fine-pointed pens, can damage the surface if they’re applied with heavy pressure. Don’t write on the screen
with these types of pens. Also, don’t use abrasive erasers or cleaning materials.
Cleaning the Writing Surface
Clean your interactive whiteboard and pen tray frequently using standard whiteboard cleaner or Windex® glass cleaner.
NOTE: Before you clean the SMART Board interactive whiteboard, shut down your computer, so you don’t scramble the
desktop icons or activate applications when you touch the screen.
Removing Permanent Marker Ink Stains
To remove permanent marker ink stains, use a cleaner such as the Sanford Expo® Dry Erase Board Doctor. Just write
directly over the permanent ink with the Board Doctor pen, allow it to dry completely and then wipe it clean.
You can also use a high-odor dry-erase marker to remove permanent ink. To do this, cover the permanent ink with the
dry-erase ink and wipe with a soft cloth while the ink is still wet. If any trace of the ink remains, use standard Windex glass
cleaner or whiteboard cleaner to clean the area.
The Ready Light
The Ready light LED is located in the lower-right corner of the frame
(when you face the front of the interactive whiteboard).
NOTE: To take full advantage of your interactive whiteboard, be sure
that SMART Board software is running on a connected computer. If you
see the Ready light in a state not listed here, contact your next level of
support or SMART Technologies Inc.
This Ready light state… Indicates that…
Extinguished There isn’t any power to the interactive whiteboard. Check the USB cable connections.
Solid green The interactive whiteboard is successfully communicating with SMART Board software on
the computer.
Flashing green The interactive whiteboard is successfully communicating with the computer’s USB
interface, but either SMART Board software hasn’t been installed or the SMART Board
software service isn’t running.
NOTE: In this mode, the interactive whiteboard operates as a touch screen. The SMART
Board tools, such as the pens and eraser, won’t work, but you can move the mouse pointer
and perform mouse functions by touching anywhere on the screen. This mode may be
desirable for occasional or guest users who don’t require the use of SMART Board tools or
pen tray functions.
Solid red The interactive whiteboard has power, but isn’t communicating with the computer. First,
check the connection to the computer, and then reset the computer and the interactive
whiteboard (see next page).
Solid or flashing amber The interactive whiteboard is in a problem state. Reset the interactive whiteboard (see next
page).
Ready Light
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