To Next PageTo Next PageHow to calibrate touch on SMART Whiteboard?
If touch accuracy is off on your SMART Whiteboard, and the pointer isn't directly under your finger, orient the interactive whiteboard. Start the orientation by pressing and holding both the Keyboard and Right-click buttons on the pen tray simultaneously.
Why does the pointer move erratically on my SMART Whiteboard?
If the pointer on your SMART Whiteboard moves erratically or gaps appear when drawing, it could be due to insufficient USB voltage. Try using a different computer, powered USB hub, or extender to resolve this issue.
How to fix blurry image on SMART Whiteboard?
If your SMART Whiteboard's projected image is blurry or doesn’t fill the screen, adjust your projector’s position, zoom, and focus settings. Ensure your computer’s video resolution matches your projector’s native resolution. Check your projector’s manual for the optimal resolution, and then adjust the display resolution in the Windows Control Panel.
What to do if the pointer snaps back to one location on SMART Whiteboard?
If the pointer snaps back to one location when you lift the pen or your finger from the SMART Whiteboard screen, gently pull the touch screen surface at the location where the pointer returns, using tape or a small suction cup. If the problem disappears while pulling but returns upon release, the interactive whiteboard may require repair.
Why is there no pointer on my SMART Whiteboard?
If no pointer is visible on the screen and a colored line or eraser symbol appears when you touch the SMART Whiteboard screen, ensure that all four pens and the eraser are correctly placed in their pen tray recesses.
How to fix SMART Whiteboard pen tray LEDs flashing?
If the pen tray LEDs on your SMART Whiteboard flash sequentially when you turn the unit on but do not light when you remove a tool, check the pen tray’s infrared sensors for obstructions like dirt, liquids, or foreign objects.
General| Brand | SMART |
|---|---|
| Model | Board 600 Series |
| Category | Interactive whiteboard |
| Language | English |
Guide to identify and resolve problems with the SMART Board 600 series interactive whiteboard.
Steps to reset the interactive whiteboard by disconnecting the USB cable or pressing the SC9 reset button.
Flowchart to guide users through initial troubleshooting based on the Ready light status.
Troubleshooting blurry projected images or incorrect screen fill by adjusting projector settings or computer resolution.
Correcting inaccurate touch by performing whiteboard orientation or checking pen placement.
Resolving erratic pen movement or snapping by checking USB power, computer, or surface condition.
Steps to launch the SMART Board software diagnostics program via the Control Panel.
Explanations for various status messages displayed by the SMART Board diagnostics software.
How to create and save diagnostic reports for reference or support.
Using the trace test to verify pen and finger presses register accurately on the screen.
Options for logging and viewing diagnostic messages and service status.
Configuring the SMART Board service to start automatically with the computer.
Steps to manually start the SMART Board service if it is not running.
