SMART Board 600 Series Troubleshoot Manual

Flowchart 5: Ready Light Steady Green
NOTE: Before you can use the SMART Board tools or use the pen tray pens and eraser, SMART Board software
must be running. If the SMART Board icon doesn’t appear in the Windows system tray, open the SMART Board
Software folder in the Start menu’s list of programs and select SMART Board Tools. The icon will appear and the
pen tray tools should now function as expected.
A steady green Ready light indicates that
the SC9 controller is operating normally.
If the pen tray has failed or is not
communicating with the SC9 controller, the
interactive whiteboard will still operate in
mouse mode.
When you reset the interactive whiteboard
(as described on page 1), all of the pen tray
LEDs flash sequentially twice, indicating
successful communication with the SC9
controller.
• Obstructed or dirty infrared (IR) sensors
in the pen tray recesses can prevent the
detection of pen or eraser removal, or
show that they are removed when they
are not.
• Remove any obstructions, and clean the
IR sensors with a cotton swab and glass
cleaner.
• If a sensor or the pen tray controller has
failed, contact your next level of support.
NOTE: If another user has reassigned the
pen, eraser or pen tray button functions,
you can return them to normal operation
using the SMART Control Panel.
OK now ?
Do the pen tray
LEDs cycle when
reset?
Does each LED
turn on w hen
tool is lifted?
Yes
O
n
e
L
E
D
i
s
a
l
w
a
y
s
o
n
Remove debris
blocking IR
sensor
Contact your
ne xt level of
support
No
Ready light
is green,
but...
Mouse mode OK,
but pen tray tools
do not work as
expected
Disconne ct and
reconnect USB
cable to reset
power
N
o
Y
e
s
Check/replace I
2
C
cable be tw een pen
tray and SC9
Clean IR sensor
O
n
e
L
E
D
d
o
e
s
n
'
t
c
o
m
e
o
n
Re place
pen tray
OK now ?
Yes
Done
OK now?
N
o
Re place pe n
tray
OK now?
No
Re place SC9
controller
OK now?
N
o
N
o
Yes
Yes
Done
Yes
Y
e
s
If the LEDs
operate
norm ally, but
tools do not
function as
expected,
see the note
at the
low er-r ight.

SMART Board 600 Series Specifications

General

Brand	SMART
Model	Board 600 Series
Category	Interactive whiteboard
Language	English