Customer Support 39
Customer Support
Contacting SMART Technical Support
SMART’s Technical Support team welcomes your call. However, you may first want to contact
your local reseller if you experience any difficulty with your interactive whiteboard, as they may
be able to solve the problem without delay.
All SMART products include free telephone, fax and e-mail support.
Telephone: 1.866.518.6791 (toll-free in Canada/U.S.) or +1.403.228.5940 (all other
countries)
(Available 7 a.m. – 6 p.m. Mountain time from Monday to Friday)
Fax: +1.403.802.1256
E-mail: support@smarttech.com
Website: www.smarttech.com/support
When you phone Technical Support, it will be helpful if you have access to your interactive
whiteboard during the call. The support representative may ask you for the following
information:
• the serial number of the unit
• the version of the software that’s causing the problem and the version of your
computer’s operating system (if applicable)
General Inquiries
Main Switchboard: 1.888.42.SMART (toll-free in Canada/U.S.) or +1.403.245.0333
(all other countries)
Fax: +1.403.228.2500
E-mail: info@smarttech.com
Address: SMART Technologies Inc.
Suite 300, 1207 – 11th Avenue SW
Calgary, AB CANADA T3C 0M5
Returning Defective Merchandise
All SMART Board for Flat-Panel Displays interactive whiteboards are covered by a one-year
limited equipment warranty. To return defective merchandise, call Technical Support to
receive the appropriate Return of Merchandise authorization and instructions for transporting
your interactive whiteboard to an authorized service center.
Transportation charges that are incurred from warranty service are paid as follows: You are
responsible for transporting the system to the service center, and SMART pays return
shipping via ground service on any product that’s returned for service within the warranty
period. If you request a rush order, any associated charges are billed to you. Read the
warranty that was included with your interactive whiteboard for details.
Warranty Shipping Changes
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