SMART SPNL-6065-V2 - Page 83

CHAPTER 8
TROUBLESHOOTING
73 smarttech.com/kb/171167
Issue Solutions
The video has no audio. l Make sure the volume on your Android device is turned up and the display is not
muted.
l Turn up the volume on the display.
See Front control panel on page6.
l Make sure you have the latest operating software on your Android mobile
device.
l Restart your mobile device.
The screen is not responding to
touch or you’re unable to write or
draw with the pens.
Touch interactions are not supported while using Screen Share.
The issues persist even after you’ve
restarted your Android mobile
device and ensured it is on the
same network as the display.
Contact your system administrator. The network may need to be configured to
allow Screen Share and other iQ features.
See Configuring the display’s network connection on page33.