SMART SPNL-6065-V2 - Resolving Issues with Android Mobile Devices

CHAPTER 8
TROUBLESHOOTING
72 smarttech.com/kb/171167
Resolving issues with Android mobile devices
Issue Solutions
The display’s name doesn’t appear
in the list of available devices.
l Make sure your mobile device is on the same network as the display.
l Not all Android devices can initiate Screen Share from the notification drawer.
Download the Google Home app from Google Play™ to use Screen Share.
l If your display is using a wired network connection, try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
l Make sure the display and computer are set to the correct date and time.
If you have an iQ appliance, see Date & Time on page84 and your computer’s
documentation.
l On your mobile device, turn Airplane mode on and then off again.
l Restart your Android mobile device.
NOTE
Restarting your Android device can clear network address information that
your device had cached. Restarting the device can also reinitialize audio and
video encoders that might have stopped working properly.
l Restart the display.
See Turning the display off and back on on page57.
l If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
l Ensure you have the latest operating software on your Android device. Make
sure no system updates are pending for your Android device. See the device’s
user guide for more information.
The display’s name appears in the
list of available devices but you’re
unable to connect to it.
l Open the Screen Share app.
a. On the display, open the launcher.
b.
Tap Screen Share .
The video is choppy or the audio
isn’t in sync with the video.
l If your network is slow or congested, Screen Share is affected. Contact your
administrator.
l Your mobile device could be connected to a different access point than your
display, which can increase latency. Turn Airplane mode on and then off on your
mobile device to try to connect to a closer access point.
l Make sure the antenna is attached to the iQ appliance.
l Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See Evaluating the impact of Screen Share on your network data usage on
page38.
l Your mobile device may not be optimized for sharing its screen and is limited to
lower quality performance. Try connecting with a different mobile device.
l Ensure you have the latest operating software on your Android device. Make
sure no system updates are pending for your Android device. See the device’s
user guide for more information.