The C995IP camera is capable of delivering high quality Digital High Definition (HD) video to your
smart-mobile device(s), which would require higher internet bandwidth. Due to your local internet
environment condition, your mobile device(s) may display black-screen or temporary
disconnect to the C995IP camera.
* Make sure the C995IP camera is operating with sufficient internet bandwidth, 1Mbps (upload/
download speed) is suggested.
* For best performance, the smart-mobile device(s) need to be on Wi-Fi or 4G mobile network
in order to receive maximum download speed.
* When the internet transmission is low, your C995IP APP will automatically switch to Relay
Mode:
‧ By adjusting to “Better Streaming” in the system setting section may improve the
C995IP APP performance.
* Your internet bandwidth is limited. For best performance, try to avoid more than two users
connecting to the C995IP camera simultaneously.
* Make sure your smart-mobile device(s) is equipped with up-to-date technology, 1.5GHz dual
core processor or equivalent is suggested.
* If the signal strength of your Wi-Fi router is weak, there are several ways to improve range:
‧ Change router/camera relative position to receive better signal.
‧ Use wire Ethernet cable on the C995IP camera to establish connection between
C995IP camera and your router.
‧ Use Wi-Fi repeater/extender to maximize the service range of your Wi-Fi route.
‧ Switch your router to 11b/11g mode in order to improve router service range.
‧ Purchase extension cable or high gain antenna for your camera from the C995IP
vendor.
* Please make sure the memory card used is CLASS10 rated.
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