To Next PageTo Next PageWhy is Wi-Fi router not shown in the drop down list on Smartwares Security Camera?
If the Wi-Fi router is not shown in the drop-down list during setup of your Smartwares Security Camera, ensure that the SSID broadcasting function is enabled in the Wi-Fi router settings. You may also need to change the wireless security protocol of your Wi-Fi router to WPA/WPA2/WPA2-PSK.
What to do if no image appears on my Smartwares Security Camera?
If no image appears from your Smartwares Security Camera, first check that the power adapter is not damaged or defective and is plugged into a working electrical outlet. Try relocating the camera to improve wireless signal reception. Also, ensure the camera is properly configured in the app and that your mobile device has a stable 3G/4G/Wi-Fi connection.
Why is my Smartwares Security Camera app not recording video clips?
If the Smartwares Security Camera app is not recording video clips, make sure the SD card is correctly inserted. Verify that the motion detection function is enabled. If it's the first time using the SD card, format it. Also, ensure you are using a Class 10 rated memory card.
Why is motion detection not working on my Smartwares C995IP?
If motion detection is not working or overreacting on your Smartwares Security Camera, ensure that the sensitivity setting is turned ON. Note that in motion detection mode, a moving object within the camera's viewing angle is necessary to trigger the motion sensor for recording.
Why is my Wi-Fi router not showing up on my Smartwares Security Camera?
If your Wi-Fi router is not shown in the drop-down list for your Smartwares Security Camera, ensure that the SSID broadcasting function is enabled in the Wi-Fi router. Also, change the wireless security protocol of your Wi-Fi router to WPA/WPA2/WPA2-PSK.
Why is the email alert not working on my Smartwares Security Camera?
If the email alert is not working for your Smartwares Security Camera, first ensure that the email alert function is enabled. It is suggested to use a Gmail account for this function. Also, verify that the email address has been correctly entered.
How to fix wrong date and time shown on Smartwares Security Camera?
If the wrong date and time are displayed on your Smartwares Security Camera, make sure you've selected the correct time zone in the settings. Confirm the system date and time on your mobile device to ensure correct operation. Also, ensure that the system is properly connected to the internet.
Why is motion detection not working or over-reacting on my Smartwares Security Camera?
If motion detection is not working properly on your Smartwares Security Camera, first, ensure that the sensitivity setting is turned ON. In motion detection mode, a moving object within the camera's viewing angle is necessary to trigger the motion sensor for recording.
Why is email alert not working on my Smartwares Security Camera?
If you are not receiving email alerts from your Smartwares Security Camera, ensure that the email alert function is enabled. It is suggested to use a Gmail account for this function. Also, verify that the email address has been entered correctly.
What to do if the Smartwares Security Camera app can not record any video clips?
If the Smartwares Security Camera app is not recording video clips, first ensure that the SD card has been correctly inserted. Also, make sure the motion detection function has been enabled. Format the SD card when using it for the first time and verify that you are using a Class 10 rated memory card.
General| Connectivity | Wi-Fi |
|---|---|
| Storage | MicroSD card (up to 128GB) |
| Motion Detection | Yes |
| Two-Way Audio | Yes |
| Type | IP Camera |
| Power Supply | 5V DC |
| Mobile App | Yes (Smartwares app) |
