• WARNING: In the event of a carbon dioxide leak, ventilate the area, breathe fresh air
and if feeling unwell seek immediate medical attention.
YOU HEAR THE SOUND OF LEAKING GAS AFTER INSTALLING A NEW CYLINDER INTO THE
SPARKLING WATER MAKER:
• Screw the cylinder tighter into its fitting. DO NOT use tools.
YOU EXPERIENCE POOR CARBONATION:
• WARNING: To prevent personal injury: DO NOT re-carbonate after adding flavor.
• If you have not yet added flavor, carbonate again to a higher carbonation level.
• Carbonate using cold water.
• If you still experience poor carbonation you may be out of gas. Replace the cylinder.
WATER OVERFLOWS FROM THE CARBONATING BOTTLE DURING CARBONATION:
• Are you pressing the carbonating button for too long? Use short firm presses only.
• Check that the carbonating bottle is filled only to the fill line.
• Verify that the carbonating bottle is firmly installed in the bottle holder. Check by gently
pulling the bottom of the bottle. If it feels loose, then remove and reinsert.
THE FLAVOR IN YOUR SPARKLING BEVERAGE IS NOT STRONG ENOUGH:
• Just add more flavor to taste!
•. WARNING: To prevent personal injury: DO NOT re-carbonate after adding flavor.
SMALL PIECES OF ICE APPEAR IN THE WATER DURING CARBONATION:
• This might happen when carbonating very cold water. If this happens, shorten the time of
each press until the ice stops appearing otherwise it can affect the carbonation. Any ice
created will simply melt.
Still having trouble?
Contact your local customer service representative by visiting
www.sodastream.com and selecting your country.
Before you call for service, please check the list of problems and solutions below:
SPARKLING WATER MAKER DOES NOT CARBONATE:
•. You might be out of gas; replace your cylinder.
•. Cylinder may be loose. Remove the carbonating bottle, open and remove the back cover
to access the cylinder and retighten the cylinder by hand. DO NOT use tools. Apply firm
pressure but do not over tighten. If the cylinder is already firmly in place, it may be empty.
Replace with a full cylinder.
•. Check that the carbonating bottle has been filled up with water to the fill line.
•. Ensure that the Sparkling Water Maker is in the upright position.
YOU HEAR GAS ESCAPING FROM THE CARBONATING BOTTLE:
• A slight of hissing of gas may be heard when the sparkling water maker is under
pressure. This is quite normal and the noise will stop after carbonation when the bottle is
tilted and the pressure is released.
• The carbonating bottle may not be properly attached. Allow the Sparkling Water Maker to
finish the carbonation process and then you can detach the bottle and reconnect it. Follow
the instructions in the ‘Create the Bubbles’ section.
• When carbonating you may hear the sound of escaping gas which is the normal sound of
pressure being released.
• It is normal to hear a small amount of gas released at the end of the carbonation process.
WANT TO RE-CARBONATE A DRINK THAT WAS ALREADY CARBONATED:
• WARNING: FOR YOUR SAFETY, NEVER carbonate again after adding the flavor. You
may only recarbonate unflavored sparkling water.
YOUR SPARKLING WATER MAKER CONTINUES TO RELEASE GAS AFTER CARBONATION
IS FINISHED:
• WARNING: Do not remove the cylinder or the bottle. Leave the Sparkling Water Maker
in an upright position. Do not touch it until you no longer hear gas escaping. When the
Sparkling Water Maker is no longer releasing gas, remove the carbonating bottle.
CAUTION: the cylinder may be very cold! With caution remove the cylinder. Contact your
local SodaStream Customer Service Center.
TROUBLESHOOTING
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