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12. TROUBLESHOOTING
The problems that you may encounter when using the machine are listed below� If you
are unable to solve the problem according to following information, please contact
customer care�
PROBLEM POSSIBLE SOLUTION
The lter indicator
light ickers, and
has not disappeared
• You have neglected the prompt to replace lter� When the
light ickers, you should replace the lter� After new lter has
been installed, reset the indicator following the “Installing the
Filter” on page 8 instructions and the indicator light will
turn o�
There is no air at air
outlet
• The appliance is not powered� Check that power adaptor is fully
inserted into power socket and switch on the supply power�
Product has been
operating for a
long time, but
the air quality
has not improved
signicantly
• Ensure that lter has been properly installed�
• The indoor humidity could be too high and has formed
condensation� Do not operate product in high humidity
environment such as bathroom and toilet�
• Ensure there is no barrier surrounding the appliance�
• The room area is too large for the purication power� Refer to
the recommended area�
The sound is too
loud
• Before operation, check, unwrap and remove lter from its
packaging�
There is dirt in the
air which is hard to
remove
• Perform maintenance cleaning on the lter regularly�
• If the air quality has not improved, replace the lter�
The smell in the air is
hard to remove
• If the appliance has been in a high-use area where there is
strong cigarette smoke or odour, please replace the lter�
• Ventilate the room frequently�
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