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Security Best Practice Guide
General Considerations
• Always ensure security services are active and enabled
• Review new firmware releases. Inspect the Firmware Getting Started Guide for important information
on patches and / or additional features that may be implemented on the product
• Ensure you are on the latest firmware when possible
• Review the access that grated to remote users – do not give more than is needed
• Always use 2FA – this is a critical feature that must be enabled in all remote environments
SonicWall Support
Technical support is available to customers who have purchased SonicWall products with a valid maintenance
contract.
The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours
a day, 365 days a year. To access the Support Portal, go to https://www.sonicwall.com/support.
The Support Portal enables you to:
• View knowledge base articles and technical documentation
• View and participate in the Community forum discussions at
https://community.sonicwall.com/technology-and-support.
• View video tutorials
• Access MySonicWall
• Learn about SonicWall professional services
• Review SonicWall Support services and warranty information
• Register for training and certification
• Request technical support or customer service
To contact SonicWall Support, visit https://www.sonicwall.com/support/contact-support.
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