Common Problems
Q: Fail to connect Wi-Fi and pair?
A: Please check the following problems and re-add the device when you connect Wi-Fi
① Make sure correct Wi-Fi password and do not connect the Ethernet cable;
② Only support 2.4GHz Wi-Fi network. Please disable 5GHz Wi-Fi network if you
use dual band router;
③ Keep the camera closer to your router;
④ Please pair and connect the camera in an environment without interference.
Q: Is it normal for the speaker to make squealing sound?
A: Your smartphone and the camera maybe cause mutual interference and lead to
the squealing sound from speaker when you use “Talk”. Please keep your
smartphone away form the camera to eliminate interference.
Q: How to play back video recordings? Can the videos of TF card be played on my computer?
A: Power off the camera and insert the TF card on your computer to play back videos.
Q: How to enable “Activity detection reminder” on the eWeLink APP?
A: Tap “ ” on the upper right corner on the camera page, access setting page and
enable “Activity detection reminder”, then select the right one from “high, medium
and low sensitivity” and turn on “Sound Alert”. The camera will alarm once any
motion is detected.
Q: Why videosgetstuck when playing?
A: To ensure videos are playing fluently, please connect broadband network. We
recommend to use the uplink broadband of 2Mbps for the camera and the downlink
broadband of 2Mbps for the smartphone. The videos may get stuck if the camera is
connected to a Wi-Fi network that many users connected, please plug the Ethernet
cable and try.
Q: How to avoid triggering false alarms?
A: The motion detection is used to monitor object movement rather than human
movement, so ray of light, shadow of trees, flying animal can trigger activity
detection reminder. To prevent triggering false alarms, please set the motion
detection sensitivity the “low level”.
Q: Why there is no sound when I communicate with the camera on my smartphone?
A: Make sure that you enable “Talk” function on your smartphone. If it doesn’t receive
the sound from the camera, please check if the microphone is muted.
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